# 18 new endpoints and two new webhook events; multiple fields added to endpoints in Queues, Address Books, Dispositions, and Reports V2 groups

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## Added

-   New **Teams** APIs:
    -   `DELETE /v2/contact_center/teams/{teamId}/supervisors`
    -   `GET /v2/contact_center/teams/{teamId}/supervisors`
    -   `GET /v2/contact_center/teams/{teamId}`
    -   `DELETE /v2/contact_center/teams/{teamId}/agents`
    -   `POST /v2/contact_center/teams/{teamId}/agents`
    -   `POST /v2/contact_center/teams`
    -   `GET /v2/contact_center/teams`
    -   `PATCH /v2/contact_center/teams/{teamId}/move`
    -   `GET /v2/contact_center/teams/{teamId}/agents`
    -   `POST /v2/contact_center/teams/{teamId}/supervisors`
    -   `PATCH /v2/contact_center/teams/{teamId}`
    -   `DELETE /v2/contact_center/teams/{teamId}`
-   New **Queues** APIs:
    -   `POST /v2/contact_center/queues/{queueId}/teams`
    -   `DELETE /v2/contact_center/queues/{queueId}/teams`
    -   `DELETE /v2/contact_center/queues/{queueId}/teams/{teamId}`
    -   `DELETE /v2/contact_center/queues/{queueId}/interrupt_menu`
    -   `POST /v2/contact_center/queues/{queueId}/interrupt_menu`
-   New **Engagements** API:
    -   `PATCH /v2/contact_center/engagements/{engagementId}`
-   New **Teams** webhook event:
    -   `contact_center.team_moved`
-   New **Call Control** webhook event:
    -   `contact_center.call_control_make_call_executed`

## Changed

-   New `next_page_token`, `ip_address`, `agent_country`, `work_session_start_time`, `work_session_end_time`, and `client_type` request fields in the following **Reports V2(CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_timecard`
-   New `engagement_distribution`, `queue_waiting_experience`, `inbound_dispositions`, `connecting_media_filename`, `scheduled_callback_settings`, `outbound_settings`, `consumer_routing_profile_id`, `outbound_dispositions`, `transferring_media_filename`, `wrap_up_after_transfer`, `engagement_acceptance`, `holding_media_filename`, `overflow_type`, `outbound_launch_url_info`, `consumer_routing_profile_name`, and `inbound_launch_url_info` response fields in this **Queues** API:
    -   `GET /v2/contact_center/queues/{queueId}`
-   New `overflow_to_inbox_id,overflow_to_queue_id,overflow_to_default_goodbye_message,overflow_to_flow_id,operating_hours_overflow_enabled` request fields in this **Queues** API:
    -   `PATCH /v2/contact_center/queues/{queueId}/operating_hours`
-   New `phones` request field in these **Address Books** APIs:
    -   `PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts`
-   New `overflow_to_goodbye_message_asset_id` request field in these **Queues** APIs:
    -   `PATCH /v2/contact_center/queues/{queueId}/operating_hours`
    -   `PATCH /v2/contact_center/queues/{queueId}`
-   New `overflow_to_queue_name`, `overflow_to_queue_id`, `overflow_to_goodbye_message_asset_name`, `overflow_to_inbox_id`, `operating_hours_overflow_enabled`, `overflow_to_flow_id`, `overflow_to_flow_name`, `overflow_to_inbox_name`, and `overflow_to_default_goodbye_message` response fields in this **Queues** API:
    -   `GET /v2/contact_center/queues/{queueId}/operating_hours`
-   New `agent_routing_settings`, `consumer_routing_profile_id`, `outbound_settings`, `default_disposition_id`, `scheduled_callback_settings`, `disposition_required`, `notes_asset_id`, `inbound_launch_url_info`, `service_level_exclude_overflow_engagements`, `wrap_up_after_transfer`, and `engagement_acceptance` request fields in this **Queues** API:
    -   `PATCH /v2/contact_center/queues/{queueId}`
-   New `overflow_to_goodbye_message_asset_id` response field in these **Queues** APIs:
    -   `GET /v2/contact_center/queues/{queueId}/operating_hours`
    -   `GET /v2/contact_center/queues/{queueId}`
-   New `phones` response field in these **Address Books** APIs:
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts`
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts`
-   New `total_records` response field in this **Dispositions** API:
    -   `GET /v2/contact_center/dispositions/sets`