New Engagements API and Queues webhook event; new response fields in Campaigns and Logs APIs; nine new fields in user Users webhook events

Added

  • New Engagements API:
    • POST /v2/contact_center/engagement
  • New Queues Webhook event:
    • contact_center.queue_scheduled_callback_created

Changed

  • New assign_type response field in this Campaigns API:
    • POST /v2/contact_center/outbound_campaign/campaigns
  • New consumer_sbc_ip_address response field in these Logs APIs:
    • GET /v2/contact_center/voice_calls
    • GET /v2/accounts/{accountId}/contact_center/voice_calls
  • New email_occupied, email_max_agent_load, emergency_calling, concurrent_email_capacity, user_add_ons_plans, messaging_occupied, user_package, and user_intents fields in these Users webhook events:
    • contact_center.user_created
    • contact_center.user_updated
  • New external_url field in this Users webhook event:
    • contact_center.user_updated