New Engagements API and Queues webhook event; new response fields in Campaigns and Logs APIs; nine new fields in user Users webhook events
Added
New Engagements API:
POST /v2/contact_center/engagement
New Queues Webhook event:
contact_center.queue_scheduled_callback_created
Changed
New assign_type response field in this Campaigns API:
POST /v2/contact_center/outbound_campaign/campaigns
New consumer_sbc_ip_address response field in these Logs APIs:
GET /v2/contact_center/voice_calls
GET /v2/accounts/{accountId}/contact_center/voice_calls
New email_occupied, email_max_agent_load, emergency_calling, concurrent_email_capacity, user_add_ons_plans, messaging_occupied, user_package, and user_intents fields in these Users webhook events:
contact_center.user_created
contact_center.user_updated
New external_url field in this Users webhook event: