# New Engagements API and Queues webhook event; new response fields in Campaigns and Logs APIs; nine new fields in user Users webhook events

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## Added

-   New **Engagements** API:
    -   `POST /v2/contact_center/engagement`
-   New **Queues** Webhook event:
    -   `contact_center.queue_scheduled_callback_created`

## Changed

-   New `assign_type` response field in this **Campaigns** API:
    -   `POST /v2/contact_center/outbound_campaign/campaigns`
-   New `consumer_sbc_ip_address` response field in these **Logs** APIs:
    -   `GET /v2/contact_center/voice_calls`
    -   `GET /v2/accounts/{accountId}/contact_center/voice_calls`
-   New `email_occupied`, `email_max_agent_load`, `emergency_calling`, `concurrent_email_capacity`, `user_add_ons_plans`, `messaging_occupied`, `user_package`, and `user_intents` fields in these **Users** webhook events:
    -   `contact_center.user_created`
    -   `contact_center.user_updated`
-   New `external_url` field in this **Users** webhook event:
    -   `contact_center.user_updated`