The article specifies enhancements to Engagements and Address Books APIs in Zoom Contact Center. New direction request and response fields were added to the GET /v2/contact_center/engagements API. New phone_numbers and emails request fields were added to the GET /v2/contact_center/address_books/{addressBookId}/contacts API.

Enhancements to engagements and address books endpoints


## Enhancements

New `direction` request and response fields in this **Engagements** API:

- `GET /v2/contact_center/engagements`

New `phone_numbers,emails` request fields in this **Address Books** API:

- `GET /v2/contact_center/address_books/{addressBookId}/contacts`
