# Zoom Contact Center - May 30, 2023

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_Published May 30, 2023_

## Added

-   New **Variables** API.
    -   `DELETE /v2/contact_center/variable_logs/{variableLogId}`
-   New **Queues** API.
    -   `PATCH /v2/contact_center/queues/{queueId}/operating_hours`
-   New **Logs** APIs.
    -   `GET /v2/accounts/{accountId}/contact_center/voice_calls`
    -   `GET /v2/accounts/{accountId}/contact_center/sms`
-   New **webhook** Webhook event.
    -   `contact_center.business_hours_created`
    -   `contact_center.business_hours_deleted`
    -   `contact_center.business_hours_updated`
    -   `contact_center.queue_inbound_sla_updated`
    -   `contact_center.queue_operating_hours_updated`
    -   `contact_center.recording_deleted`
    -   `contact_center.recording_permanently_deleted`
    -   `contact_center.recording_transcript_completed`
    -   `contact_center.user_deleted`

## Changed

-   New `waiting_duration`, `flow_duration`, `queue_wait_type`,
    `handling_duration`, `wrap_up_duration`, `direction`, `skills`,
    `queues`, `voice_mail`, `flows`, and `agents` response fields in
    this **Engagements** API.
    -   `GET /v2/contact_center/engagements/{engagementId}`
-   New `agent_routing_profile_id` and `agent_routing_profile_name`
    response fields in this **Queues** API.
    -   `GET /v2/contact_center/queues/{queueId}`
-   New `agent_routing_profile_id` request field in this **Queues** API.
    -   `PATCH /v2/contact_center/queues/{queueId}`
-   New `transcript_url` response field in these **Inboxes** APIs.
    -   `GET /v2/contact_center/inboxes/{inboxId}/messages`
    -   `GET /v2/contact_center/inboxes/messages`
-   New `consumers` and `users` fields in these webhook events.
    -   `contact_center.recording_stopped`
    -   `contact_center.recording_completed`
    -   `contact_center.recording_resumed`
    -   `contact_center.recording_paused`
    -   `contact_center.recording_started`
-   Enhanced permission checks to download, play, access, and delete
    recordings in these **Recordings** APIs.
    -   `GET /v2/contact_center/recordings`
    -   `DELETE /v2/contact_center/recordings/{recordingId}`
    -   `GET /v2/contact_center/engagements/{engagementId}/recordings`
    -   `DELETE /v2/contact_center/engagements/{engagementId}/recordings`
    -   `GET /v2/contact_center/queues/{queueId}/recordings`
    -   `DELETE /v2/contact_center/queues/{queueId}/recordings`
    -   `GET /v2/contact_center/users/{userId}/recordings`
    -   `DELETE /v2/contact_center/users/{userId}/recordings`

## Fixed

-   Updated default value for `status_category` request field to return
    all system statuses in the **Agent Statuses** API.
    -   `GET /v2/contact_center/system_statuses`
-   Fixed previous and current user statuses that have the same value in
    this webhook event.
    -   `contact_center.user_status_changed`
-   Fixed `queue_id` to return the correct value in this webhook event.
    -   `contact_center.engagement_disposition_added`