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Zoom Contact Center - May 23, 2022

API release

Summary:On May 23rd, the Zoom Contact Center API went live. New APIs were added for users, roles, queues, tasks, and preferences. See scopes documentation for details.

On May 23rd, the Zoom Contact Center API went live. For scopes, see our OAuth Scopes documentation.

  • Users API

    • GET /v2/contact_center/users
    • POST /v2/contact_center/users
    • GET /v2/contact_center/users/{userId}
    • DELETE /v2/contact_center/users/{userId}
    • PATCH /v2/contact_center/users/{userId}

  • Roles API

    • POST /v2/contact_center/roles
    • GET /v2/contact_center/roles
    • DELETE /v2/contact_center/roles/{roleId}
    • PATCH /v2/contact_center/roles/{roleId}
    • GET /v2/contact_center/roles/{roleId}
    • POST /v2/contact_center/roles/{roleId}/users
    • GET /v2/contact_center/roles/{roleId}/users
    • DELETE /v2/contact_center/roles/{roleId}/users/{userId}

  • Queues API

    • POST /v2/contact_center/queues
    • GET /v2/contact_center/queues
    • DELETE /v2/contact_center/queues/{queueId}
    • PATCH /v2/contact_center/queues/{queueId}
    • GET /v2/contact_center/queues/{queueId}
    • POST /v2/contact_center/queues/{queueId}/agents
    • GET /v2/contact_center/queues/{queueId}/agents
    • DELETE /v2/contact_center/queues/{queueId}/agents/{userId}
    • GET /v2/contact_center/users/{userId}/queues

  • Tasks API

    • GET /v2/contact_center/tasks
    • GET /v2/contact_center/tasks/{taskId}
    • PATCH /v2/contact_center/tasks/{taskId}

  • Preferences API

    • GET /v2/contact_center/system_statuses
    • GET /v2/contact_center/system_statuses/{statusId}