# New engagement webhook events; new request and response fields across four API endpoints

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## Added

-   New webhook events:
    -   `contact_center.engagement_consumer_sent_message`
    -   `contact_center.engagement_customer_sent_file`
    -   `contact_center.engagement_user_sent_message`
    -   `contact_center.engagement_user_sent_file`
-   New **Routing Profiles** APIs:
    -   `POST /v2/contact_center/agent_routing_profiles`
    -   `DELETE /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}`
    -   `PATCH /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}`
    -   `DELETE /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}`
    -   `GET /v2/contact_center/agent_routing_profiles`

## Changed

-   New `transferred_initiated` and `transferred_completed` response fields in this **Reports** API.
    -   `GET /v2/contact_center/analytics/agents/leg_metrics`
-   New `voicemail_auto_assignment`, `greeting_audio_asset_id` and `voicemail_send_reminders_for_unresolved` response fields in this **Inboxes** API:
    -   `GET /v2/contact_center/inboxes/{inboxId}`
-   New `intent_group_name`, `intent_group_required`, `category_type` and `intent_group_id` response fields in this **Routing Profiles** API:
    -   `GET /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}`
-   New `voicemail_auto_assignment`, `voicemail_send_reminders_for_unresolved` and `greeting_audio_asset_id` request fields in this **Inboxes** API:
    -   `PATCH /v2/contact_center/inboxes/{inboxId}`