Four new APIs, two new webhook events, and new fields in over 10 API endpoints

Added

• New Address Books APIs:
  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • POST /v2/contact_center/address_books/{addressBookId}/contacts/batch
• New Consumer Actions webhook events:
  • contact_center.consumer_messaging_opt_out
  • contact_center.consumer_messaging_opt_in

Changed

• New callback_voice_messages response field in these Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}
  • GET /v2/contact_center/engagements
• New agent_leg_id, channel_switch_count, ani_from, origin_method, switch_method, page_size, switch_method, dnis_to and parked_count response fields in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New cc_user_id response field in this Roles API:
  • POST /v2/contact_center/roles/{roleId}/users
• New customer_identity_source response field in these Flows APIs:
  • POST /v2/contact_center/flows/{flowId}/entry_points
  • GET /v2/contact_center/flows/{flowId}/entry_points
• New min_proficiency and disconnect_info response fields in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/engagement_timelines
• New page_size request field in this Campaigns API:
  • GET /v2/contact_center/outbound_campaign/contact_lists
• New enter_queue_id response field in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
• New shared_item and use_shared request fields in this Asset Library API:
  • PATCH /v2/contact_center/asset_library/assets/items
• New next_page_token request field in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New customer_identity_source request field in this Flows API:
  • POST /v2/contact_center/flows/{flowId}/entry_points