# Four new APIs, two new webhook events, and new fields in over 10 API endpoints

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## Added

-   New **Address Books** APIs:
    -   `DELETE /v2/contact_center/address_books/{addressBookId}/contacts/batch`
    -   `PATCH /v2/contact_center/address_books/{addressBookId}/contacts/batch`
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts/batch`
-   New **Consumer Actions** webhook events:
    -   `contact_center.consumer_messaging_opt_out`
    -   `contact_center.consumer_messaging_opt_in`

## Changed

-   New `callback_voice_messages` response field in these **Engagements** APIs:
    -   `GET /v2/contact_center/engagements/{engagementId}`
    -   `GET /v2/contact_center/engagements`
-   New `agent_leg_id`, `channel_switch_count`, `ani_from`, `origin_method`, `switch_method`, `page_size`, `switch_method`, `dnis_to` and `parked_count` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `cc_user_id` response field in this **Roles** API:
    -   `POST /v2/contact_center/roles/{roleId}/users`
-   New `customer_identity_source` response field in these **Flows** APIs:
    -   `POST /v2/contact_center/flows/{flowId}/entry_points`
    -   `GET /v2/contact_center/flows/{flowId}/entry_points`
-   New `min_proficiency` and `disconnect_info` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement_timelines`
-   New `page_size` request field in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/contact_lists`
-   New `enter_queue_id` response field in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
-   New `shared_item` and `use_shared` request fields in this **Asset Library** API:
    -   `PATCH /v2/contact_center/asset_library/assets/items`
-   New `next_page_token` request field in these **Reports V2 (CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `customer_identity_source` request field in this **Flows** API:
    -   `POST /v2/contact_center/flows/{flowId}/entry_points`