Enhanced APIs and webhooks

Changed

New cc_queue_id response field in these Logs APIs:
- GET /v2/contact_center/voice_calls
- GET /v2/accounts/{accountId}/contact_center/voice_calls
- GET /v2/accounts/{accountId}/contact_center/sms
- GET /v2/contact_center/sms
New cc_queue_id response field in these Recordings APIs:
- GET /v2/contact_center/recordings
- GET /v2/contact_center/queues/{queueId}/recordings
- GET /v2/contact_center/engagements/{engagementId}/recordings
- GET /v2/contact_center/users/{userId}/recordings
New cc_queue_id response field in these Reports APIs:
- GET /v2/contact_center/analytics/historical/details/metrics
- GET /v2/contact_center/analytics/historical/queues/metrics
New page_size request field in these Queues API:
- GET /v2/contact_center/queues
New channel, cc_queue_id response fields in these Queues APIs:
- POST /v2/contact_center/queues
- GET /v2/contact_center/queues/{queueId}
- GET /v2/contact_center/queues
New cc_queue_id response field in these Engagements APIs:
- GET /v2/contact_center/engagements/{engagementId}
- GET /v2/contact_center/engagements/{engagementId}
New transfer_to_cc_queue_id response field in this Engagements API:
- GET /v2/contact_center/engagements/{engagementId}
New cci_queue_id, page_size response fields in this Inboxes API:
- GET /v2/contact_center/inboxes/messages
New overflow_to_cc_queue_id request field in this Queues API:
- PATCH /v2/contact_center/queues/{queueId}
New cc_queue_id response field in this Inboxes API:
- GET /v2/contact_center/inboxes/{inboxId}/queues
New cc_queue_id response field in this Dispositions API:
- GET /v2/contact_center/dispositions/sets/{dispositionSetId}
New number_types request field in these Logs APIs:
- GET /v2/contact_center/voice_calls
- GET /v2/accounts/{accountId}/contact_center/voice_calls
New cc_queue_id response field in these Operating Hours APIs:
- GET /v2/contact_center/business_hours/{businessHourId}/queues
- GET /v2/contact_center/closures/{closureSetId}/queues
New client_integration_name request field in these Users APIs:
- PATCH /v2/contact_center/users
- POST /v2/contact_center/users/batch
- POST /v2/contact_center/users
- PATCH /v2/contact_center/users/{userId}
New cc_queue_ids request field in these Inboxes APIs:
- DELETE /v2/contact_center/inboxes/{inboxId}/queues
- POST /v2/contact_center/inboxes/{inboxId}/queues
New interval request field in this Reports API:
- GET /v2/contact_center/analytics/historical/queues/metrics
New channel request field in these Queues APIs:
- POST /v2/contact_center/queues
- PATCH /v2/contact_center/queues/{queueId}
New required_skill_ids request field in this Reports API:
- GET /v2/contact_center/analytics/historical/details/metrics
New client_integration_name response field in these Users APIs:
- POST /v2/contact_center/users/batch
- GET /v2/contact_center/users/{userId}
- POST /v2/contact_center/users
New flow_ids request field in these Inboxes APIs:
- DELETE /v2/contact_center/inboxes/messages
New overflow_to_cc_queue_id response field in this Queues API:
- GET /v2/contact_center/queues/{queueId}
New overflow_to_cc_queue_id field in these webhook events:
- contact_center.queue_deleted
- contact_center.queue_created
New transfer_to_cc_queue_id field in these webhook events:
- contact_center.engagement_transfer_timeout
- contact_center.engagement_transfer_accepted
- contact_center.engagement_transfer_reserved
- contact_center.engagement_transfer_canceled
- contact_center.engagement_transfer_completed
- contact_center.engagement_transfer_initiated
- contact_center.engagement_transfer_rejected
- contact_center.engagement_transfer_queued
New cc_queue_id field in these webhook events:
- contact_center.engagement_upgrade_expired
- contact_center.task_created
- contact_center.queue_deleted
- contact_center.engagement_consumer_ended
- contact_center.queue_agent_assigned
- contact_center.task_completed
- contact_center.task_reservation_created
- contact_center.queue_supervisor_assigned
- contact_center.task_canceled
- contact_center.engagement_monitor_started
- contact_center.engagement_upgrade_completed
- contact_center.recording_started
- contact_center.engagement_monitor_ended
- contact_center.engagement_note_added
- contact_center.user_opt_out
- contact_center.task_reservation_canceled
- contact_center.engagement_consumer_answered
- contact_center.queue_created
- contact_center.recording_transcript_completed
- contact_center.engagement_transfer_timeout
- contact_center.user_opt_in
- contact_center.recording_completed
- contact_center.engagement_transfer_accepted
- contact_center.recording_paused
- contact_center.queue_supervisor_unassigned
- contact_center.task_entered_queue
- contact_center.engagement_user_muted
- contact_center.engagement_transfer_reserved
- contact_center.engagement_user_unmuted
- contact_center.engagement_wrap_up_started
- contact_center.engagement_upgrade_initiated
- contact_center.task_exited_queue
- contact_center.task_reservation_rejected
- contact_center.queue_agent_unassigned
- contact_center.engagement_transfer_canceled
- contact_center.engagement_transfer_completed
- contact_center.engagement_transfer_initiated
- contact_center.queue_operating_hours_updated
- contact_center.engagement_takeover_started
- contact_center.queue_inbound_sla_updated
- contact_center.voicemail_transcript_completed
- contact_center.task_reservation_accepted
- contact_center.engagement_user_dtmf_sent
- contact_center.engagement_consumer_notified
- contact_center.engagement_user_unhold
- contact_center.recording_stopped
- contact_center.task_deleted
- contact_center.engagement_wrap_up_ended
- contact_center.task_reservation_completed
- contact_center.engagement_user_hold
- contact_center.engagement_transfer_rejected
- contact_center.task_updated
- contact_center.task_reservation_timeout
- contact_center.recording_resumed
- contact_center.engagement_user_ended
- contact_center.engagement_disposition_added
- contact_center.engagement_user_answered
- contact_center.engagement_transfer_queued