Changed#

• New cc_queue_id response field in these Logs APIs:
  • GET /v2/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/sms
  • GET /v2/contact_center/sms
• New cc_queue_id response field in these Recordings APIs:
  • GET /v2/contact_center/recordings
  • GET /v2/contact_center/queues/{queueId}/recordings
  • GET /v2/contact_center/engagements/{engagementId}/recordings
  • GET /v2/contact_center/users/{userId}/recordings
• New cc_queue_id response field in these Reports APIs:
  • GET /v2/contact_center/analytics/historical/details/metrics
  • GET /v2/contact_center/analytics/historical/queues/metrics
• New page_size request field in these Queues API:
  • GET /v2/contact_center/queues
• New channel, cc_queue_id response fields in these Queues APIs:
  • POST /v2/contact_center/queues
  • GET /v2/contact_center/queues/{queueId}
  • GET /v2/contact_center/queues
• New cc_queue_id response field in these Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}
  • GET /v2/contact_center/engagements/{engagementId}
• New transfer_to_cc_queue_id response field in this Engagements API:
  • GET /v2/contact_center/engagements/{engagementId}
• New cci_queue_id, page_size response fields in this Inboxes API:
  • GET /v2/contact_center/inboxes/messages
• New overflow_to_cc_queue_id request field in this Queues API:
  • PATCH /v2/contact_center/queues/{queueId}
• New cc_queue_id response field in this Inboxes API:
  • GET /v2/contact_center/inboxes/{inboxId}/queues
• New cc_queue_id response field in this Dispositions API:
  • GET /v2/contact_center/dispositions/sets/{dispositionSetId}
• New number_types request field in these Logs APIs:
  • GET /v2/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/voice_calls
• New cc_queue_id response field in these Operating Hours APIs:
  • GET /v2/contact_center/business_hours/{businessHourId}/queues
  • GET /v2/contact_center/closures/{closureSetId}/queues
• New client_integration_name request field in these Users APIs:
  • PATCH /v2/contact_center/users
  • POST /v2/contact_center/users/batch
  • POST /v2/contact_center/users
  • PATCH /v2/contact_center/users/{userId}
• New cc_queue_ids request field in these Inboxes APIs:
  • DELETE /v2/contact_center/inboxes/{inboxId}/queues
  • POST /v2/contact_center/inboxes/{inboxId}/queues
• New interval request field in this Reports API:
  • GET /v2/contact_center/analytics/historical/queues/metrics
• New channel request field in these Queues APIs:
  • POST /v2/contact_center/queues
  • PATCH /v2/contact_center/queues/{queueId}
• New required_skill_ids request field in this Reports API:
  • GET /v2/contact_center/analytics/historical/details/metrics
• New client_integration_name response field in these Users APIs:
  • POST /v2/contact_center/users/batch
  • GET /v2/contact_center/users/{userId}
  • POST /v2/contact_center/users
• New flow_ids request field in these Inboxes APIs:
  • DELETE /v2/contact_center/inboxes/messages
• New overflow_to_cc_queue_id response field in this Queues API:
  • GET /v2/contact_center/queues/{queueId}
• New overflow_to_cc_queue_id field in these webhook events:
  • contact_center.queue_deleted
  • contact_center.queue_created
• New transfer_to_cc_queue_id field in these webhook events:
  • contact_center.engagement_transfer_timeout
  • contact_center.engagement_transfer_accepted
  • contact_center.engagement_transfer_reserved
  • contact_center.engagement_transfer_canceled
  • contact_center.engagement_transfer_completed
  • contact_center.engagement_transfer_initiated
  • contact_center.engagement_transfer_rejected
  • contact_center.engagement_transfer_queued
• New cc_queue_id field in these webhook events:
  • contact_center.engagement_upgrade_expired
  • contact_center.task_created
  • contact_center.queue_deleted
  • contact_center.engagement_consumer_ended
  • contact_center.queue_agent_assigned
  • contact_center.task_completed
  • contact_center.task_reservation_created
  • contact_center.queue_supervisor_assigned
  • contact_center.task_canceled
  • contact_center.engagement_monitor_started
  • contact_center.engagement_upgrade_completed
  • contact_center.recording_started
  • contact_center.engagement_monitor_ended
  • contact_center.engagement_note_added
  • contact_center.user_opt_out
  • contact_center.task_reservation_canceled
  • contact_center.engagement_consumer_answered
  • contact_center.queue_created
  • contact_center.recording_transcript_completed
  • contact_center.engagement_transfer_timeout
  • contact_center.user_opt_in
  • contact_center.recording_completed
  • contact_center.engagement_transfer_accepted
  • contact_center.recording_paused
  • contact_center.queue_supervisor_unassigned
  • contact_center.task_entered_queue
  • contact_center.engagement_user_muted
  • contact_center.engagement_transfer_reserved
  • contact_center.engagement_user_unmuted
  • contact_center.engagement_wrap_up_started
  • contact_center.engagement_upgrade_initiated
  • contact_center.task_exited_queue
  • contact_center.task_reservation_rejected
  • contact_center.queue_agent_unassigned
  • contact_center.engagement_transfer_canceled
  • contact_center.engagement_transfer_completed
  • contact_center.engagement_transfer_initiated
  • contact_center.queue_operating_hours_updated
  • contact_center.engagement_takeover_started
  • contact_center.queue_inbound_sla_updated
  • contact_center.voicemail_transcript_completed
  • contact_center.task_reservation_accepted
  • contact_center.engagement_user_dtmf_sent
  • contact_center.engagement_consumer_notified
  • contact_center.engagement_user_unhold
  • contact_center.recording_stopped
  • contact_center.task_deleted
  • contact_center.engagement_wrap_up_ended
  • contact_center.task_reservation_completed
  • contact_center.engagement_user_hold
  • contact_center.engagement_transfer_rejected
  • contact_center.task_updated
  • contact_center.task_reservation_timeout
  • contact_center.recording_resumed
  • contact_center.engagement_user_ended
  • contact_center.engagement_disposition_added
  • contact_center.engagement_user_answered
  • contact_center.engagement_transfer_queued