# Twenty new APIs and two new webhook events; additional request and response fields in existing endpoints and events

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## Added

-   New **Campaigns** APIs:
    -   `GET /v2/contact_center/outbound_campaign/contact_list_custom_fields`
    -   `GET /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}`
    -   `DELETE /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}`
    -   `PATCH /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}`
    -   `POST /v2/contact_center/outbound_campaign/contact_list_custom_fields`
    -   `GET /v2/contact_center/outbound_campaign/contacts/{contactId}/custom_fields`
-   New **Queues** API:
    -   `GET /v2/contact_center/queues/{queueId}/interrupt`
-   New **Engagements** APIs:
    -   `GET /v2/contact_center/engagements/{engagementId}/transfer/flows`
    -   `GET /v2/contact_center/engagements/{engagementId}/transfer/users`
    -   `GET /v2/contact_center/engagements/{engagementId}/transfer/queues`
-   New **Block List Rules** APIs:
    -   `DELETE /v2/contact_center/block_list_rules/phone_numbers`
    -   `GET /v2/contact_center/block_list_rules/ip_addresses/{ipAddressBlockListRuleId}`
    -   `GET /v2/contact_center/block_list_rules/phone_numbers/{phoneBlockListRuleId}`
    -   `POST /v2/contact_center/block_list_rules/ip_addresses`
    -   `GET /v2/contact_center/block_list_rules/ip_addresses`
    -   `DELETE /v2/contact_center/block_list_rules/ip_addresses`
    -   `POST /v2/contact_center/block_list_rules/phone_numbers`
    -   `GET /v2/contact_center/block_list_rules/phone_numbers`
-   New **RTMS** API:
    -   `PUT /v2/contact_center/{engagementId}/rtms_app/status`
-   New **Call Control** webhook event:
    -   `contact_center.call_control_conference_warm_invite_executed`
    -   `contact_center.call_control_end_call_executed`

## Changed

-   New `contact_phone_order`. `second_attempt_period`. `allow_retry_preview_dialer`. `assign_type`. `other_attempt_period`. `dial_sequence`. `max_attempts_per_contact`. `enable_diagnostics`. `attempts_use_same_period`. `contact_order`. `retry_period_unit`. `third_attempt_period`. `exclusion_logic`. `enable_always_running`. `retry_period`, and `campaign_do_not_contact_list` response fields in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}`
-   New `engagement_action`. `target_agent_id`. `target_flow_id`, and `target_queue_id` request fields in this **Engagements** API:
    -   `PATCH /v2/contact_center/engagements/{engagementId}`
-   New `enable_callback_offer_time` and `resend_callback_url_time_in_seconds` request fields in this **Queues** API:
    -   `PATCH /v2/contact_center/queues/{queueId}`
-   New `cc_user_id` response field in this **Roles** API:
    -   `GET /v2/contact_center/roles/{roleId}/users`
-   New `user_ids` request field in this **Inboxes** API:
    -   `POST /v2/contact_center/inboxes/{inboxId}/users`
-   New `disable_audio` request field in this **Queues** API:
    -   `PATCH /v2/contact_center/queues/{queueId}/interrupt`
-   New `object_id` response field in this **Reports V2(CX Analytics)** API:
    -   `GET /v2/contact_center/reports/operation_logs`
-   New `custom_fields` request field in this **Campaigns** APIs:
    -   `PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts`
    -   `PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}`
    -   `POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts`
-   New `page_size` and `highest_watermark` request fields in this **Variables** API:
    -   `GET /v2/contact_center/variable_logs`
-   New `third_party_dialer_wait_duration` response field in this **Reports V2(CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `billing_account_name` and `cc_user_id` response fields in these **Users** APIs:
    -   `GET /v2/contact_center/users/{userId}`
    -   `GET /v2/contact_center/users`
    -   `POST /v2/contact_center/users`
    -   `POST /v2/contact_center/users/batch`
-   New `cc_user_id` response field in these **Queues** APIs:
    -   `GET /v2/contact_center/queues/{queueId}/agents`
    -   `GET /v2/contact_center/queues/{queueId}/supervisors`
    -   `POST /v2/contact_center/queues/{queueId}/agents`
    -   `POST /v2/contact_center/queues/{queueId}/supervisors`
-   New `emergency_calling` request field in these **Users** APIs:
    -   `POST /v2/contact_center/users`
    -   `PATCH /v2/contact_center/users/{userId}`
-   New `billing_account_id` response field in these **Users** APIs:
    -   `GET /v2/contact_center/users/{userId}`
    -   `GET /v2/contact_center/users`
    -   `POST /v2/contact_center/users`
    -   `POST /v2/contact_center/users/templates`
    -   `GET /v2/contact_center/users/templates/{templateId}`
    -   `POST /v2/contact_center/users/batch`
-   New `ani_from,dnis_to` response fields in these **Reports V2(CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/flow_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
-   New `billing_account_id` request field in these **Users** APIs:
    -   `PATCH /v2/contact_center/users/templates/{templateId}`
    -   `PATCH /v2/contact_center/users`
    -   `POST /v2/contact_center/users`
    -   `PATCH /v2/contact_center/users/{userId}`
    -   `POST /v2/contact_center/users/templates`
    -   `POST /v2/contact_center/users/batch`
-   New `emergency_calling` response field in these **Users** APIs:
    -   `GET /v2/contact_center/users/{userId}`
    -   `POST /v2/contact_center/users`
-   New `bucket_id` request field in these **Queues** APIs:
    -   `DELETE /v2/contact_center/queues/{queueId}/interrupt_menu`
    -   `PATCH /v2/contact_center/queues/{queueId}/interrupt`
    -   `POST /v2/contact_center/queues/{queueId}/interrupt_menu`
-   New `destination` response field in these **Reports V2(CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/flow_performance`
-   New `cc_user_id` response field in these **Teams** APIs:
    -   `GET /v2/contact_center/teams/{teamId}/supervisors`
    -   `POST /v2/contact_center/teams/{teamId}/supervisors`
    -   `GET /v2/contact_center/teams/{teamId}/agents`
    -   `POST /v2/contact_center/teams/{teamId}/agents`
-   New `custom_fields` response field in these **Campaigns** APIs:
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts`
    -   `POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts`
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}`
-   New `aiea_usage` response field in this **Reports V2(CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement`
-   New `contact_list_type` response field in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}`
-   New `download_url` field in this **Consumer Actions** webhook events:
    -   `contact_center.engagement_consumer_sent_file`
-   New `download_url` field in this **Agent Actions** webhook events:
    -   `contact_center.engagement_user_sent_file`
-   New `request_id` field in these **Task Reservations** webhook events:
    -   `contact_center.task_reservation_created`
    -   `contact_center.task_reservation_canceled`
    -   `contact_center.task_reservation_rejected`
    -   `contact_center.task_reservation_accepted`
    -   `contact_center.task_reservation_completed`
    -   `contact_center.task_reservation_timeout`