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Zoom Contact Center - March 20, 2023

API releaseBug fix

Summary:Added new batch update users, preferences, and variable logs APIs. Added new recording webhooks. Added timezone standards and new fields to engagements, preferences, reports, and users APIs. Fixed bugs in reports API missing total answer duration field and incorrect display name values.

Published date: March 20, 223

Added

  • New Batch Update Users API:
    • PATCH /v2/contact_center/users
  • New Preferences APIs:
    • DELETE /v2/contact_center/system_statuses/{statusId}
    • PATCH /v2/contact_center/system_statuses/{statusId}
    • POST /v2/contact_center/system_statuses
  • New Variable Logs APIs:
    • GET /v2/contact_center/variable_logs
    • GET /v2/contact_center/variable_logs/{variableLogId}
  • New Recordings webhook events:
    • contact_center.recording_started
    • contact_center.recording_paused
    • contact_center.recording_resumed
    • contact_center.recording_stopped
    • contact_center.recording_completed

Changed

  • Added ISO 8601 timezone standard to response fields start_time and last_modified_time in the Engagements APIs:
    • GET /v2/contact_center/engagements
  • Added new response fields status_type and status_category in the Preferences APIs:
    • GET /v2/contact_center/system_statuses/{statusId}
    • GET /v2/contact_center/system_statuses
  • Added new request field status_categoryin the Preferences API:
    • GET /v2/contact_center/system_statuses
  • Added request fields queue_wait_type and required_skill_ids for voice channel in the Reports API:
    • GET /v2/contact_center/analytics/historical/details/metrics
  • Added new response fields dialed_numbers, callback_waiting_duration, callback_pending_duration, ring_duration, flow_version, queue_wait_type, required_skills, optional_skills and agent_skills in the Reports API:
    • GET /v2/contact_center/analytics/historical/details/metrics
  • Added ISO 8601 timezone standard to response fields start_time_interval and end_time_interval in the Reports APIs:
    • GET /v2/contact_center/analytics/historical/queues/metrics
    • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
    • GET /v2/contact_center/analytics/agents/time_sheets
  • Added ISO 8601 timezone standard to response fields start_time and end_time in the Reports APIs:
    • GET /v2/contact_center/analytics/historical/details/metrics
    • GET /v2/contact_center/analytics/agents/status_history
  • Added new request field sub_status_id in the Users API:
    • PATCH /v2/contact_center/users/{userId}
  • Added new response fields sub_status_id and sub_status_name in the Users APIs:
    • GET /v2/contact_center/users
    • GET /v2/contact_center/users/{userId}
  • Added new payload fields previous_sub_status_id, previous_sub_status_name, current_sub_status_id and current_sub_status_name in the Users webhook:
    • contact_center.user_status_changed

Fixed

  • Fixed the bug where the response field total_answer_duration was missing in the Reports API:
    • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
  • Fixed the bug where the response field display_name didn't return the correct value in these APIs:
    • GET /v2/contact_center/recordings
    • GET /v2/contact_center/users/{userId}/recordings
    • GET /v2/contact_center/engagements/{engagementId}/recordings
    • GET /v2/contact_center/queues/{queueId}/recordings
    • GET /v2/contact_center/inboxes/{inboxId}/users
    • GET /v2/contact_center/skills/{skillId}/users/{userId}