# New operating hours and regions endpoints and closure, engagement monitor and user webhook events

<!-- WARNING: THIS FILE WAS AUTOGENERATED! DO NOT EDIT! -->

_Published June 20, 2023_

## Added

New **Operating Hours** APIs.

-   `GET /v2/contact_center/closures/{closureSetId}/flows`
-   `GET /v2/contact_center/closures`
-   `GET /v2/contact_center/closures/{closureSetId}/queues`
-   `GET /v2/contact_center/closures/{closureSetId}`
-   `PATCH /v2/contact_center/closures/{closureSetId}`
-   `POST /v2/contact_center/closures`
-   `DELETE /v2/contact_center/closures/{closureSetId}`

New **Regions** APIs.

-   `PATCH /v2/contact_center/regions/{regionId}`
-   `GET /v2/contact_center/regions/{regionId}/users`
-   `POST /v2/contact_center/regions/{regionId}/users`
-   `GET /v2/contact_center/regions`
-   `GET /v2/contact_center/regions/{regionId}`
-   `DELETE /v2/contact_center/regions/{regionId}`
-   `POST /v2/contact_center/regions`

New **webhook** Webhook events.

-   `contact_center.closure_created`
-   `contact_center.closure_deleted`
-   `contact_center.closure_updated`
-   `contact_center.engagement_monitor_started`
-   `contact_center.engagement_monitor_ended`
-   `contact_center.engagement_takeover_started`
-   `contact_center.user_created`
-   `contact_center.user_updated`

## Changed

New `variables` request field in these **Address Books** APIs.

-   `PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
-   `POST /v2/contact_center/address_books/{addressBookId}/contacts`

New `variables` response field in these **Address Books** APIs.

-   `GET /v2/contact_center/address_books/{addressBookId}/contacts`
-   `GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
-   `POST /v2/contact_center/address_books/{addressBookId}/contacts`

New `client_show_in_client_profile_section`,
`use_in_external_url_parameters`,
`client_show_in_inbound_call_notifications`, and
`client_show_in_client_engagement_section` request fields in these
**Variables** APIs.

-   `PATCH /v2/contact_center/variables/{variableId}`
-   `POST /v2/contact_center/variables`

New `client_show_in_inbound_call_notifications`,
`client_show_in_client_engagement_section`,
`use_in_external_url_parameters`, and
`client_show_in_client_profile_section` response fields in these
**Variables** APIs.

-   `GET /v2/contact_center/variables/{variableId}`
-   `POST /v2/contact_center/variables`

New `region_id` request field in these **Users** APIs.

-   `PATCH /v2/contact_center/users/{userId}`
-   `POST /v2/contact_center/users`
-   `GET /v2/contact_center/users`

New `region_name,region_id` response fields in these **Users** APIs.

-   `GET /v2/contact_center/users/{userId}`
-   `POST /v2/contact_center/users`
-   `GET /v2/contact_center/users`

New `user_access` request field in this **Users** API.

-   `GET /v2/contact_center/users`

New `auto_close_alert_message_enabled`, `auto_close_message`,
`service_level_exclude_abandoned_quit_engagements`,
`wrap_up_expiration`, `service_level_exclude_long_abandoned_calls`,
`recording_storage_location`, `service_level_threshold_in_seconds`,
`overflow_to_flow_id`, `overflow_to_inbox_id`,
`auto_close_alert_message`, `service_level_target_in_percentage`,
`auto_close_message_enabled`, `overflow_to_queue_id`,
`auto_close_alert_message_time`, `auto_close_timeout`, and
`service_level_exclude_short_abandoned_calls` fields in these
**Queues** webhook events.

-   `contact_center.queue_deleted`
-   `contact_center.queue_created`

New `messaging` channel_types value in these **Queues** APIs and
webhook events.

-   `GET /v2/contact_center/queues`
-   `POST /v2/contact_center/queues`
-   `GET /v2/contact_center/queues/{queueId}`
-   `PATCH /v2/contact_center/queues/{queueId}`
-   `contact_center.queue_deleted`
-   `contact_center.queue_created`

New `video` channel_type value in these **Recordings** webhook
events.

-   `contact_center.recording_started`
-   `contact_center.recording_paused`
-   `contact_center.recording_resumed`
-   `contact_center.recording_stopped`
-   `contact_center.recording_completed`
-   `contact_center.recording_transcript_completed`
-   `contact_center.recording_deleted`
-   `contact_center.recording_permanently_deleted`