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Contact Center

Introducing new campaign APIs and enhanced email reporting for Contact Center

API release

Summary:Added new campaign APIs for managing contact lists and enhanced email reporting fields in reports and flows APIs for better data insights.

Added

  • New Campaign APIs.
    • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
    • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
    • DELETE /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
    • DELETE /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
    • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
    • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
    • GET /v2/contact_center/outbound_campaign/contact_lists
    • POST /v2/contact_center/outbound_campaign/contact_lists
    • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
    • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}

Changed

  • New email response field in these Reports APIs.
    • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics
    • GET /v2/contact_center/analytics/historical/queues/metrics
  • New email_address response field in these Flows APIs.
    • GET /v2/contact_center/flows
    • GET /v2/contact_center/flows/{flowId}