Updates to routing profiles API and engagements API response fields

Added

  • New Routing Profiles API:
    • GET /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}

Changed

  • New email_reply_to, email_reply_bcc, and email_reply_cc response fields in this Engagements API:
    • GET /v2/contact_center/engagements/{engagementId}
  • New consumer_invite_email and consumer_invite_number fields in this webhook webhook event:
    • contact_center.engagement_consumer_notified