Five new endpoints, and 11 new field names in two Logs APIs

Added

  • New Reports V2(CX Analytics) APIs:
    • GET /v2/contact_center/analytics/log/historical/engagement
    • GET /v2/contact_center/analytics/log/historical/journey
  • New Queues APIs:
    • GET /v2/contact_center/queue_templates
    • POST /v2/contact_center/queues/batch
  • New Engagements API:
    • PATCH /v2/contact_center/engagements/{engagementId}/variables

Changed

  • New user_device_mac_address, team_names, session_border_controller_list, user_ip_address,region_ids, region_names, team_ids, sip_zone_ip_address, team_names, user_region, user_registered_sip_zone, and team_ids,user_email response fields in these Logs APIs:
    • GET /v2/contact_center/voice_calls
    • GET /v2/accounts/{accountId}/contact_center/voice_calls