Four new API endpoints; new new division_name and division_id fields across dozens of existing endpoints and events; other new fields in various endpoints

Added

• New Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/routing_log_performance
• New Files API:
  • POST /v2/contact_center/files
• New Queue Waiting Experiences APIs:
  • DELETE /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu

Changed

• New local_calling_windows response field in these Campaigns APIs:
  • POST /v2/contact_center/outbound_campaign/campaigns
  • GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}
• New division_name and division_id response fields in these Block List Rules APIs:
  • GET /v2/contact_center/block_list_rules/ip_addresses
  • POST /v2/contact_center/block_list_rules/ip_addresses
  • GET /v2/contact_center/block_list_rules/ip_addresses/{ipAddressBlockListRuleId}
  • POST /v2/contact_center/block_list_rules/phone_numbers
  • GET /v2/contact_center/block_list_rules/phone_numbers/{phoneBlockListRuleId}
  • GET /v2/contact_center/block_list_rules/phone_numbers
• New division_name and division_id response fields in these Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}/attachments
  • GET /v2/contact_center/engagements/{engagementId}/attachments
• New asset_item_name request field in this Asset Library API:
  • GET /v2/contact_center/asset_library/assets
• New division_id and division_name and category_scope response fields in this Asset Library API:
  • GET /v2/contact_center/asset_library/categories
• New X-Zoom-Division-Id and division_id,division_id and division_name request fields in this Queues API:
  • POST /v2/contact_center/queues
• New division_name and division_id response fields in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/reports/operation_logs
  • GET /v2/contact_center/reports/operation_logs
• New division_name and division_id response fields in these Operating Hours APIs:
  • POST /v2/contact_center/business_hours
  • GET /v2/contact_center/business_hours
  • GET /v2/contact_center/business_hours/{businessHourId}/flows
  • GET /v2/contact_center/business_hours/{businessHourId}/queues
  • GET /v2/contact_center/business_hours/{businessHourId}
• New page_size request field in this Variables API:
  • GET /v2/contact_center/variable_logs
• New asset_name request field in this Asset Library API:
  • PATCH /v2/contact_center/asset_library/assets/items
• New page_size request field in these Block List Rules APIs:
  • GET /v2/contact_center/block_list_rules/ip_addresses
  • GET /v2/contact_center/block_list_rules/phone_numbers
• New engagement_brief_url response field in these Engagements APIs:
  • GET /v2/contact_center/engagements/{engagementId}
  • GET /v2/contact_center/engagements
• New page_size request field in this Engagements API:
  • GET /v2/contact_center/engagements/{engagementId}/attachments
• New page_size request field in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/reports/operation_logs
• New page_size request field in these Operating Hours APIs:
  • GET /v2/contact_center/business_hours
  • GET /v2/contact_center/business_hours/{businessHourId}/flows
  • GET /v2/contact_center/business_hours/{businessHourId}/queues
• New X-Zoom-Division-Id request field in these Asset Library APIs:
  • PATCH /v2/contact_center/asset_library/assets/items
  • PATCH /v2/contact_center/asset_library/categories/{categoryId}
  • DELETE /v2/contact_center/asset_library/categories/{categoryId}
  • DELETE /v2/contact_center/asset_library/assets/{assetId}/items
  • POST /v2/contact_center/asset_library/assets/{assetId}/duplicate
  • GET /v2/contact_center/asset_library/categories/{categoryId}
  • POST /v2/contact_center/asset_library/categories
  • POST /v2/contact_center/asset_library/assets
  • PATCH /v2/contact_center/asset_library/assets/{assetId}
• New asset_language_code request field in this Asset Library API:
  • GET /v2/contact_center/asset_library/assets/{assetId}
• New division_id and X-Zoom-Division-Id request fields in this Dispositions API:
  • PATCH /v2/contact_center/dispositions/{dispositionId}
• New archive request field in this Asset Library API:
  • DELETE /v2/contact_center/asset_library/assets/{assetId}
• New X-Zoom-Division-Id request field in these Block List Rules APIs:
  • POST /v2/contact_center/block_list_rules/ip_addresses
  • GET /v2/contact_center/block_list_rules/ip_addresses/{ipAddressBlockListRuleId}
  • POST /v2/contact_center/block_list_rules/phone_numbers
  • DELETE /v2/contact_center/block_list_rules/phone_numbers
  • GET /v2/contact_center/block_list_rules/phone_numbers/{phoneBlockListRuleId}
  • DELETE /v2/contact_center/block_list_rules/ip_addresses
• New local_calling_windows request field in these Campaigns APIs:
  • PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}
  • POST /v2/contact_center/outbound_campaign/campaigns
• New asset_name response field in these Asset Library APIs:
  • PATCH /v2/contact_center/asset_library/assets/items
  • PATCH /v2/contact_center/asset_library/assets/items
• New X-Zoom-Division-Id request field in these Operating Hours APIs:
  • POST /v2/contact_center/business_hours
  • DELETE /v2/contact_center/business_hours/{businessHourId}
  • GET /v2/contact_center/business_hours/{businessHourId}
• New division_name and division_id fields in this SMS webhook event:
  • contact_center.sms_status
• New division_name and division_id fields in these Transfer webhook events:
  • contact_center.engagement_transfer_completed
  • contact_center.engagement_transfer_rejected
  • contact_center.engagement_transfer_timeout
  • contact_center.engagement_transfer_accepted
  • contact_center.engagement_transfer_reserved
  • contact_center.engagement_transfer_canceled
  • contact_center.engagement_transfer_initiated
  • contact_center.engagement_transfer_queued
• New division_name and division_id fields in this Messaging webhook event:
  • contact_center.message_status
• New division_id and division_name fields in these Recordings webhook events:
  • contact_center.recording_transcript_completed
  • contact_center.recording_paused
  • contact_center.recording_deleted
  • contact_center.recording_stopped
  • contact_center.recording_resumed
  • contact_center.recording_started
  • contact_center.recording_completed
  • contact_center.recording_permanently_deleted
• New division_name and division_id fields in these Queues webhook events:
  • contact_center.queue_supervisor_assigned
  • contact_center.queue_created
  • contact_center.queue_supervisor_unassigned
  • contact_center.queue_agent_unassigned
  • contact_center.queue_inbound_sla_updated
  • contact_center.queue_deleted
  • contact_center.queue_agent_assigned
  • contact_center.queue_operating_hours_updated
  • contact_center.queue_scheduled_callback_created
• New division_id and division_name fields in this Campaigns webhook event:
  • contact_center.outbound_campaign_dialer_status
• New division_id and division_name fields in these Wrap Up webhook events:
  • contact_center.engagement_wrap_up_started
  • contact_center.engagement_wrap_up_ended
• New division_id and division_name fields in these Inboxes webhook events:
  • contact_center.inbox_message_downloaded
  • contact_center.inbox_message_reopened
  • contact_center.inbox_message_resolved
  • contact_center.inbox_message_opened
  • contact_center.inbox_message_deleted
  • contact_center.inbox_message_assigned
  • contact_center.inbox_message_received
• New division_name and division_id fields in this Survey webhook event:
  • contact_center.engagement_survey_status
• New division_id and division_name fields in these Follow-up Tasks webhook events:
  • contact_center.engagement_follow_up_task_updated
  • contact_center.engagement_follow_up_task_created
• New division_id and division_name fields in these Consumer Actions webhook events:
  • contact_center.consumer_messaging_opt_out
  • contact_center.engagement_consumer_sent_file
  • contact_center.engagement_consumer_sent_message
  • contact_center.engagement_consumer_notified
  • contact_center.engagement_consumer_ended
  • contact_center.consumer_messaging_opt_in
  • contact_center.engagement_consumer_answered
• New division_id and division_name fields in these Users webhook events:
  • contact_center.user_updated
  • contact_center.user_phone_numbers_assigned
  • contact_center.user_deleted
  • contact_center.user_skills_assigned
  • contact_center.user_created
  • contact_center.user_skills_unassigned
  • contact_center.user_phone_numbers_unassigned
• New division_name and division_id fields in these Asset Library webhook events:
  • contact_center.asset_created
  • contact_center.asset_deleted
  • contact_center.asset_updated
• New division_id and division_name fields in these Agent Actions webhook events:
  • contact_center.user_opt_out
  • contact_center.engagement_user_muted
  • contact_center.engagement_user_unmuted
  • contact_center.engagement_user_dtmf_sent
  • contact_center.engagement_user_hold
  • contact_center.user_status_changed
  • contact_center.user_login
  • contact_center.engagement_user_sent_file
  • contact_center.user_opt_in
  • contact_center.engagement_user_sent_message
  • contact_center.engagement_user_unhold
  • contact_center.user_logout
  • contact_center.engagement_user_ended
  • contact_center.engagement_user_answered
• New division_id and division_name fields in these Upgrade webhook events:
  • contact_center.engagement_upgrade_expired
  • contact_center.engagement_upgrade_completed
  • contact_center.engagement_upgrade_initiated
• New division_id and division_name fields in these Call Control webhook events:
  • contact_center.call_control_conference_warm_invite_executed
  • contact_center.call_control_make_call_executed
  • contact_center.call_control_answer_call_executed
  • contact_center.call_control_end_call_executed
  • contact_center.call_control_hold_call_executed
  • contact_center.call_control_unhold_call_executed
• New division_id and division_name fields in these Engagements webhook events:
  • contact_center.engagement_ended
  • contact_center.engagement_started
• New division_name and division_id fields in this Notes webhook event:
  • contact_center.engagement_note_added
• New division_id and division_name fields in these Transcriptions webhook events:
  • contact_center.engagement_messaging_transcript_completed
  • contact_center.voicemail_transcript_completed
  • contact_center.engagement_email_transcript_completed
• New division_id and division_name fields in these Task webhook events:
  • contact_center.task_created
  • contact_center.task_deleted
  • contact_center.task_updated
  • contact_center.task_completed
  • contact_center.task_canceled
  • contact_center.task_entered_queue
  • contact_center.task_exited_queue
• New division_id and division_name fields in these Operating Hours webhook events:
  • contact_center.business_hours_created
  • contact_center.closure_updated
  • contact_center.business_hours_updated
  • contact_center.business_hours_deleted
  • contact_center.closure_created
  • contact_center.closure_deleted
• New division_id and division_name fields in this Dispositions webhook event:
  • contact_center.engagement_disposition_added
• New division_id and division_name fields in these Supervisor Actions webhook events:
  • contact_center.engagement_monitor_started
  • contact_center.engagement_monitor_ended
  • contact_center.engagement_takeover_started
• New channel_source field in this Consumer Actions webhook event:
  • contact_center.engagement_consumer_ended