New Routing Profiles and Queues API endpoints; new request and response fields across six API endpoints

Added

  • New Routing Profiles APIs:
    • GET /v2/contact_center/consumer_routing_profiles
    • POST /v2/contact_center/consumer_routing_profiles
    • PATCH /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
    • GET /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
  • New Queues API:
    • DELETE /v2/contact_center/queues/batch

Changed

  • New concurrent_email_capacity and email_max_agent_load response fields in this Users API:
    • POST /v2/contact_center/users
  • New voicemail_auto_assignment and voicemail_send_reminders_for_unresolved response fields in this Inboxes API:
    • POST /v2/contact_center/inboxes
  • New enable_max_ring_time response field in this Campaigns API:
    • POST /v2/contact_center/outbound_campaign/campaigns
  • New consumer_ids response field in these Address Books APIs:
    • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
    • POST /v2/contact_center/address_books/{addressBookId}/contacts
    • GET /v2/contact_center/address_books/{addressBookId}/contacts
  • New consumer_ids request field in these Address Books APIs:
    • POST /v2/contact_center/address_books/{addressBookId}/contacts
    • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • New total_users response field in this Skills API:
    • POST /v2/contact_center/skills