New Routing Profiles and Queues API endpoints; new request and response fields across six API endpoints
Added
- New Routing Profiles APIs:
GET /v2/contact_center/consumer_routing_profiles
POST /v2/contact_center/consumer_routing_profiles
PATCH /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
GET /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}
- New Queues API:
DELETE /v2/contact_center/queues/batch
Changed
- New
concurrent_email_capacity and email_max_agent_load response fields in this Users API:
POST /v2/contact_center/users
- New
voicemail_auto_assignment and voicemail_send_reminders_for_unresolved response fields in this Inboxes API:
POST /v2/contact_center/inboxes
- New
enable_max_ring_time response field in this Campaigns API:
POST /v2/contact_center/outbound_campaign/campaigns
- New
consumer_ids response field in these Address Books APIs:
GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
POST /v2/contact_center/address_books/{addressBookId}/contacts
GET /v2/contact_center/address_books/{addressBookId}/contacts
- New
consumer_ids request field in these Address Books APIs:
POST /v2/contact_center/address_books/{addressBookId}/contacts
PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
- New
total_users response field in this Skills API:
POST /v2/contact_center/skills