# New Routing Profiles and Queues API endpoints; new request and response fields across six API endpoints

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## Added

-   New **Routing Profiles** APIs:
    -   `GET /v2/contact_center/consumer_routing_profiles`
    -   `POST /v2/contact_center/consumer_routing_profiles`
    -   `PATCH /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}`
    -   `GET /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}`
-   New **Queues** API:
    -   `DELETE /v2/contact_center/queues/batch`

## Changed

-   New `concurrent_email_capacity` and `email_max_agent_load` response fields in this **Users** API:
    -   `POST /v2/contact_center/users`
-   New `voicemail_auto_assignment` and `voicemail_send_reminders_for_unresolved` response fields in this **Inboxes** API:
    -   `POST /v2/contact_center/inboxes`
-   New `enable_max_ring_time` response field in this **Campaigns** API:
    -   `POST /v2/contact_center/outbound_campaign/campaigns`
-   New `consumer_ids` response field in these **Address Books** APIs:
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts`
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts`
-   New `consumer_ids` request field in these **Address Books** APIs:
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts`
    -   `PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
-   New `total_users` response field in this **Skills** API:
    -   `POST /v2/contact_center/skills`