New API endpoints, new webhook events, and new fields in a dozen existing API endpoints

Added

• New Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/disposition
• New Messaging API:
  • POST /v2/contact_center/messages
• New Queues API:
  • PATCH /v2/contact_center/queues/{queueId}/interrupt
• New Reports V2(CX Analytics) Webhook event:
  • contact_center.cx_engagement_end_data_ready
• New Messaging Webhook event:
  • contact_center.message_status
• New Users Webhook event:
  • contact_center.user_phone_numbers_unassigned
  • contact_center.user_skills_unassigned
  • contact_center.user_phone_numbers_assigned
  • contact_center.user_skills_assigned
• New Engagements Webhook event:
  • contact_center.legacy_engagement_end_data_ready

Changed

• New work_item_hyperlink, variables, work_item_type_id, and variables response fields in this Engagements API:
  • POST /v2/contact_center/engagement
• New assign_type, cc_queue_id, and queue_name response fields in these Queues APIs:
  • POST /v2/contact_center/queues/{queueId}/dispositions/sets
  • POST /v2/contact_center/queues/{queueId}/dispositions
  • GET /v2/contact_center/queues/{queueId}/dispositions
  • GET /v2/contact_center/queues/{queueId}/dispositions/sets
• New queue, flow, and rate response fields in these Logs APIs:
  • GET /v2/contact_center/voice_calls
  • GET /v2/accounts/{accountId}/contact_center/voice_calls
• New page_size request field in these Queues APIs:
  • GET /v2/contact_center/queues/{queueId}/dispositions
  • GET /v2/contact_center/queues/{queueId}/dispositions/sets
• New segment_type, team_name, reason_details, conference_participant, page_size, team_id, and exemption response fields in these Recordings APIs:
  • GET /v2/contact_center/users/{userId}/recordings
  • GET /v2/contact_center/recordings
  • GET /v2/contact_center/queues/{queueId}/recordings
  • GET /v2/contact_center/engagements/{engagementId}/recordings
• New level response field in this Teams API:
  • GET /v2/contact_center/teams/{teamId}/children
• New transfer_count response field in this Engagements API:
  • GET /v2/contact_center/engagements/{engagementId}
• New page_size request field in this Variables API:
  • GET /v2/contact_center/variable_logs
• New calls_skipped_count response field in this Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
• New assign_type request field in these Queues APIs:
  • DELETE /v2/contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId}
  • POST /v2/contact_center/queues/{queueId}/dispositions/sets
  • POST /v2/contact_center/queues/{queueId}/dispositions
  • DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}