Added new engagements APIs, webhook events, and new request and response fields to existing Dispositions APIs
Added
- New Engagements APIs:
PUT /v2/contact_center/engagements/{engagementId}/recording/{command}
GET /v2/contact_center/engagements/{engagementId}/recordings/status
- New webhook webhook event:
contact_center.voicemail_transcript_completed
Changed
- New
disposition_type, sub_dispositions request fields in these Dispositions APIs:
PATCH /v2/contact_center/dispositions/{dispositionId}
POST /v2/contact_center/dispositions
- New
disposition_type response field in these Dispositions APIs:
POST /v2/contact_center/dispositions
GET /v2/contact_center/dispositions/{dispositionId}
GET /v2/contact_center/dispositions
- New
sub_dispositions response field in this Dispositions API:
GET /v2/contact_center/dispositions/{dispositionId}