Added new engagements APIs, webhook events, and new request and response fields to existing Dispositions APIs

Added

  • New Engagements APIs:
    • PUT /v2/contact_center/engagements/{engagementId}/recording/{command}
    • GET /v2/contact_center/engagements/{engagementId}/recordings/status
  • New webhook webhook event:
    • contact_center.voicemail_transcript_completed

Changed

  • New disposition_type, sub_dispositions request fields in these Dispositions APIs:
    • PATCH /v2/contact_center/dispositions/{dispositionId}
    • POST /v2/contact_center/dispositions
  • New disposition_type response field in these Dispositions APIs:
    • POST /v2/contact_center/dispositions
    • GET /v2/contact_center/dispositions/{dispositionId}
    • GET /v2/contact_center/dispositions
  • New sub_dispositions response field in this Dispositions API:
    • GET /v2/contact_center/dispositions/{dispositionId}