Five new endpoints; many new request and response fields in Reports, Routing Profiles, and other APIs

Added

• New Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/expert_assist
• New Campaigns APIs:
  • PATCH /v2/contact_center/outbound_campaign/contact_lists
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
• New Queues API:
  • GET /v2/contact_center/queue_templates/{queueTemplateId}
• New Users API:
  • PATCH /v2/contact_center/users/{userId}/opt_in_out_queues

Changed

• New start_time_to, start_time_from, end_time_from, and end_time_to response fields in these Reports V2(CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New exit_time_to, enter_time_from, exit_time_from, and enter_time_to response fields in these Reports V2(CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
• New time_steps, time_step, default_skill_id, default_skill_name, ignore_transferring_skills, and backup_skills response fields in these Routing Profiles APIs:
  • GET /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}
  • GET /v2/contact_center/agent_routing_profiles
  • POST /v2/contact_center/agent_routing_profiles
• New backup_skills, ignore_transferring_skills, time_step, default_skill_id, and time_steps request fields in these Routing Profiles APIs:
  • PATCH /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}
  • POST /v2/contact_center/agent_routing_profiles
• New next_page_token request field in these Reports V2(CX Analytics) APIs:
  • GET /v2/contact_center/analytics/log/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
  • GET /v2/contact_center/reports/operation_logs
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
• New origin_method request field in this Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
• New caller_id_number, consumer_number, and dialer_method request fields in this Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
• New video_callback_settings request field in this Queues API:
  • PATCH /v2/contact_center/queues/{queueId}
• New entry_point, enter_channel, and enter_channel_source request fields in this Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
• New sort_order and highest_watermark request fields in this Reports V2(CX Analytics) API:
  • GET /v2/contact_center/reports/operation_logs
• New agent_countries and user_id request fields in this Reports V2(CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
• New page_size request field in these Reports V2(CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
  • GET /v2/contact_center/reports/operation_logs
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
• New channel and channel_source request fields in these Reports V2(CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New teams response field in these Users APIs:
  • GET /v2/contact_center/users
  • GET /v2/contact_center/users/{userId}/queues
  • GET /v2/contact_center/users/{userId}
• New team_id request field in these Reports V2(CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New engagement_id response field in this Logs API:
  • GET /v2/contact_center/work_item/messages
• New teams response field in these Queues APIs:
  • GET /v2/contact_center/queues/{queueId}/agents
  • GET /v2/contact_center/queues/{queueId}/supervisors
• New engagement_id and reservation_id request fields in this Call Control API:
  • POST /v2/contact_center/users/{userId}/commands