Three new APIs; new campaign contact, caller ID, and channel source fields
Added
- New Reports API:
GET /v2/contact_center/analytics/historical/queues/agents/metrics
- New Users API:
GET /v2/contact_center/users/{userId}/devices
- New Asset Library API:
GET /v2/contact_center/asset_library/assets
Changed
- New
campaign_contact_list_ids and campaign_contact_list request fields in this Campaign API:
POST /v2/contact_center/outbound_campaign/campaigns
- New
caller_ids response field in this Queues API:
GET /v2/contact_center/queues/{queueId}
- New
channel_source response field in this Reports API:
GET /v2/contact_center/analytics/agents/leg_metrics