Six new API endpoints; new response fields in select Logs and Queues APIs

Added

  • New Teams APIs:
    • GET /v2/contact_center/teams/{teamId}/parents
    • GET /v2/contact_center/teams/{teamId}/children
  • New Queues API:
    • DELETE /v2/contact_center/queues/{queueId}/scheduled_callbacks/attendees/{attendeeId}
  • New Asset Library API:
    • POST /v2/contact_center/asset_library/assets/{assetId}/duplicate
  • New Logs API:
    • GET /v2/contact_center/work_item/messages
  • New Engagements API:
    • GET /v2/contact_center/engagements/{engagementId}/attachments

Changed

  • New voice_call_details response field in these Logs APIs:
    • GET /v2/contact_center/voice_calls
    • GET /v2/accounts/{accountId}/contact_center/voice_calls
  • New download_url response field in these Logs APIs:
    • GET /v2/contact_center/email/messages
    • GET /v2/contact_center/email/messages
  • New teams response field in this Queues API:
    • GET /v2/contact_center/queues/{queueId}