Six new API endpoints; new response fields in select Logs and Queues APIs
Added
- New Teams APIs:
GET /v2/contact_center/teams/{teamId}/parents
GET /v2/contact_center/teams/{teamId}/children
- New Queues API:
DELETE /v2/contact_center/queues/{queueId}/scheduled_callbacks/attendees/{attendeeId}
- New Asset Library API:
POST /v2/contact_center/asset_library/assets/{assetId}/duplicate
- New Logs API:
GET /v2/contact_center/work_item/messages
- New Engagements API:
GET /v2/contact_center/engagements/{engagementId}/attachments
Changed
- New
voice_call_details response field in these Logs APIs:
GET /v2/contact_center/voice_calls
GET /v2/accounts/{accountId}/contact_center/voice_calls
- New
download_url response field in these Logs APIs:
GET /v2/contact_center/email/messages
GET /v2/contact_center/email/messages
- New
teams response field in this Queues API:
GET /v2/contact_center/queues/{queueId}