Six new API endpoints; new fields added to pre-existing API endpoints

Added

• New Address Books APIs:
  • DELETE /v2/contact_center/address_books/custom_fields/{customFieldId}
  • GET /v2/contact_center/address_books/custom_fields/{customFieldId}\
    • POST /v2/contact_center/address_books/custom_fields
  • PATCH /v2/contact_center/address_books/custom_fields/{customFieldId}
• New queue_description and caller_ids response fields in this Users API:
  • GET /v2/contact_center/users/{userId}/queues
• New engagement_direction field in these webhook events:
  • contact_center.task_reservation_completed
  • contact_center.task_reservation_created
  • contact_center.task_reservation_accepted

Changed

• New caller_id and next_page_token response fields in this Reports V2(CX Analytics) API:

  • GET /v2/contact_center/analytics/dataset/historical/engagement

• New custom_fields request field in these Address Books APIs:

  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts

• New asset_item_name request field in these Asset Library APIs:

  • GET /v2/contact_center/asset_library/assets
  • GET /v2/contact_center/asset_library/assets/{assetId}

• New asset_items_url response field in this Asset Library API:

  • GET /v2/contact_center/asset_library/assets

• New custom_fields_url response field in these Address Books APIs:

  • POST /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}

• New asset_language_code request field in this Asset Library API:

  • GET /v2/contact_center/asset_library/assets/{assetId}