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Contact Center

Skill and tasks API deprecation

Deprecation

Summary:Zoom Contact Center will deprecate get contact_center skills skillId users userId, get contact_center tasks, get contact_center tasks taskId, and patch contact_center tasks taskId endpoints on August 30, 2024. Applications should discontinue using these endpoints.

Zoom Contact Center will deprecate the following API endpoints:

  • GET /contact_center/skills/{skillId}/users/{userId}
  • GET /contact_center/tasks
  • GET /contact_center/tasks/{taskId}
  • PATCH /contact_center/tasks/{taskId}

The expected end-of-life for these endpoints is August 30, 2024. Applications consuming these endpoints should discontinue using them. To learn more about this change, please refer to the FAQ on the topic.