Zoom Contact Center - August 22, 2022

Added - APIs

• New Notes APIs:

  • GET /v2/contact_center/engagements/notes
  • GET /v2/contact_center/engagements/{engagementId}/notes
  • GET /v2/contact_center/engagements/{engagementId}/notes/{noteId}
  • PATCH /v2/contact_center/engagements/{engagementId}/notes/{noteId}

• New Recording APIs:

  • GET /v2/contact_center/queues/{queueId}/recordings
  • DELETE /v2/contact_center/queues/{queueId}/recordings
  • DELETE /v2/contact_center/users/{userId}/recordings

• New Reports APIs:

  • GET /v2/contact_center/analytics/historical/queues/metrics
  • GET /v2/contact_center/analytics/historical/details/metrics
  • GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics

• New Skills APIs:

  • POST /v2/contact_center/skills
  • GET /v2/contact_center/skills
  • DELETE /v2/contact_center/skills/{skillId}
  • PATCH /v2/contact_center/skills/{skillId}
  • GET /v2/contact_center/skills/{skillId}
  • POST /v2/contact_center/skills/categories
  • GET /v2/contact_center/skills/categories
  • DELETE /v2/contact_center/skills/categories/{skillCategoryId}
  • PATCH /v2/contact_center/skills/categories/{skillCategoryId}
  • GET /v2/contact_center/skills/categories/{skillCategoryId}
  • GET /v2/contact_center/users/{userId}/skills
  • POST /v2/contact_center/users/{userId}/skills
  • DELETE /v2/contact_center/users/{userId}/skills/{skillId}

• New Users APIs:

  • GET /v2/contact_center/skills/{skillId}/users
  • GET /v2/contact_center/skills/{skillId}/users/{userId}

Added - Webhooks

• New Engagementwebhook events:

  • contact_center.engagement_user_answered
  • contact_center.engagement_user_ended
  • contact_center.engagement_user_hold
  • contact_center.engagement_user_unhold
  • contact_center.engagement_user_muted
  • contact_center.engagement_user_unmuted
  • contact_center.engagement_user_dtmf_sent

• New Queuewebhook events:

  • contact_center.queue_created
  • contact_center.queue_deleted

• New Taskwebhook events:

  • contact_center.task_entered_queue
  • contact_center.task_exited_queue

• New Userwebhook events:
  • contact_center.user_login
  • contact_center.user_logout
  • contact_center.user_opt_in
  • contact_center.user_opt_out
  • contact_center.user_status_changed
  • contact_center.user_created

Enhancements

• New query parameterdelete_all_recordingsinDelete Engagement RecordingsAPI:
  • DELETE /v2/contact_center/engagements/{engagementId}/recordings

Deprecations

• DeprecateList Historical Voice Queue ReportsAPI:
  • GET /v2/contact_center/analytics/historical/voice/queues/metrics