# Zoom Contact Center - August 22, 2022

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## Added - APIs

-   New **Notes** APIs:

    -   `GET /v2/contact_center/engagements/notes`
    -   `GET /v2/contact_center/engagements/{engagementId}/notes`
    -   `GET /v2/contact_center/engagements/{engagementId}/notes/{noteId}`
    -   `PATCH /v2/contact_center/engagements/{engagementId}/notes/{noteId}`

-   New **Recording** APIs:

    -   `GET /v2/contact_center/queues/{queueId}/recordings`
    -   `DELETE /v2/contact_center/queues/{queueId}/recordings`
    -   `DELETE /v2/contact_center/users/{userId}/recordings`

-   New **Reports** APIs:

    -   `GET /v2/contact_center/analytics/historical/queues/metrics`
    -   `GET /v2/contact_center/analytics/historical/details/metrics`
    -   `GET /v2/contact_center/analytics/historical/queues/{queueId}/agents/metrics`

-   New **Skills** APIs:

    -   `POST /v2/contact_center/skills`
    -   `GET /v2/contact_center/skills`
    -   `DELETE /v2/contact_center/skills/{skillId}`
    -   `PATCH /v2/contact_center/skills/{skillId}`
    -   `GET /v2/contact_center/skills/{skillId}`
    -   `POST /v2/contact_center/skills/categories`
    -   `GET /v2/contact_center/skills/categories`
    -   `DELETE /v2/contact_center/skills/categories/{skillCategoryId}`
    -   `PATCH /v2/contact_center/skills/categories/{skillCategoryId}`
    -   `GET /v2/contact_center/skills/categories/{skillCategoryId}`
    -   `GET /v2/contact_center/users/{userId}/skills`
    -   `POST /v2/contact_center/users/{userId}/skills`
    -   `DELETE /v2/contact_center/users/{userId}/skills/{skillId}`

-   New **Users** APIs:
    -   `GET /v2/contact_center/skills/{skillId}/users`
    -   `GET /v2/contact_center/skills/{skillId}/users/{userId}`

## Added - Webhooks

-   New **Engagement**webhook events:

    -   `contact_center.engagement_user_answered`
    -   `contact_center.engagement_user_ended`
    -   `contact_center.engagement_user_hold`
    -   `contact_center.engagement_user_unhold`
    -   `contact_center.engagement_user_muted`
    -   `contact_center.engagement_user_unmuted`
    -   `contact_center.engagement_user_dtmf_sent`

-   New **Queue**webhook events:

    -   `contact_center.queue_created`
    -   `contact_center.queue_deleted`

-   New **Task**webhook events:

    -   `contact_center.task_entered_queue`
    -   `contact_center.task_exited_queue`

-   New **User**webhook events:
    -   `contact_center.user_login`
    -   `contact_center.user_logout`
    -   `contact_center.user_opt_in`
    -   `contact_center.user_opt_out`
    -   `contact_center.user_status_changed`
    -   `contact_center.user_created`

## Enhancements

-   New query parameter`delete_all_recordings`in**Delete Engagement Recordings**API:
    -   `DELETE /v2/contact_center/engagements/{engagementId}/recordings`

## Deprecations

-   Deprecate**List Historical Voice Queue Reports**API:
    -   `GET /v2/contact_center/analytics/historical/voice/queues/metrics`