# Four new endpoints and five new events; new fields in dozens of API endpoints and new fields in five Teams events

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## Added

-   New **Reports V2 (CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/log/historical/agent_work_session`
    -   `GET /v2/contact_center/analytics/log/historical/agent_opt`
    -   `GET /v2/contact_center/analytics/log/historical/agent_compliance`
-   New **Campaigns** API:
    -   `PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}/contact_lists`
-   New **Queues** webhook event:
    -   `contact_center.queue_disposition_unassigned`
    -   `contact_center.queue_disposition_assigned`
    -   `contact_center.queue_disposition_updated`
    -   `contact_center.queue_disposition_set_assigned`
    -   `contact_center.queue_disposition_set_unassigned`

## Changed

-   New `inbound_inactive_conversation_duration`, `callback_retry_registered_count`, `inbound_active_conversation_duration`, `callback_outcome`, `inbound_handled_excluding_callbacks_count`, `callback_connected_count`, `callback_disconnected_duration`, `callback_outcome`, `callback_retry_triggered_count`, `outbound_active_conversation_duration`, `out_sla_count`, `outbound_inactive_conversation_duration`, and `in_sla_count` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
-   New `agent_involved`, `auto_close_disconnect_count`, `zva_interaction_turn_count`, `zva_tools_used_count,parked_count`, `zva_skills_used_count,parked_duration`, `zva_consumer_messages_sent_count`, `zva_agent_messages_sent_count`, `zva_non_interactive_drop_off_count`, `zva_conversation_duration`, `zva_interactive_engagement_count`, and `zva_articles_used_count` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement`
-   New `customer_ring_disconnect_count` and `agent_message_received_count` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `division_name`, `division_id`, and `page_size` response fields in this **Users** API:
    -   `GET /v2/contact_center/users`
-   New `accept_menu` response fields in these **Queue Waiting Experiences** APIs:
    -   `PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu`
    -   `PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu`
    -   `PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu`
-   New `division_name` and `division_id` response fields in these **Address Books** APIs:
    -   `GET /v2/contact_center/address_books/units`
    -   `GET /v2/contact_center/address_books/custom_fields`
    -   `GET /v2/contact_center/address_books`
    -   `GET /v2/contact_center/address_books/contacts/{contactId}/custom_fields`
-   New `division_name` and `division_id` response fields in these **Operating Hours** APIs:
    -   `GET /v2/contact_center/closures/{closureSetId}/queues`
    -   `GET /v2/contact_center/closures/{closureSetId}/flows`
    -   `POST /v2/contact_center/closures`
-   New `disposition_time,disposition_count` and `current_disposition_id` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/disposition`
-   New `active_conversation_duration` and `inactive_conversation_duration` response fields in these **Reports V2 (CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement`
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `next_page_token` request field in this **Address Books** API:
    -   `GET /v2/contact_center/address_books/custom_fields`
-   New `X-Zoom-Division-Id` request field in these **Campaigns** APIs:
    -   `POST /v2/contact_center/outbound_campaign/contact_list_custom_fields`
    -   `GET /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}`
    -   `PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}`
    -   `PATCH /v2/contact_center/outbound_campaign/contact_lists`
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}`
    -   `DELETE /v2/contact_center/outbound_campaign/contact_lists/{contactListId}`
    -   `POST /v2/contact_center/outbound_campaign/contact_lists`
-   New `next_page_token` request field in these **Reports V2 (CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement`
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/disposition`
    -   `GET /v2/contact_center/analytics/dataset/historical/flow_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_timecard`
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `direction` and `dnis` response fields in this **Reports V2 (CX Analytics)** API:
    -   `GET /v2/contact_center/analytics/dataset/historical/flow_performance`
-   New `division_name` and `division_id` response fields in these **Campaigns** APIs:
    -   `POST /v2/contact_center/outbound_campaign/contact_list_custom_fields`
    -   `GET /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}`
    -   `GET /v2/contact_center/outbound_campaign/contact_list_custom_fields`
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}`
    -   `GET /v2/contact_center/outbound_campaign/contact_lists`
    -   `GET /v2/contact_center/outbound_campaign/contacts/{contactId}/custom_fields`
    -   `POST /v2/contact_center/outbound_campaign/contact_lists`
-   New `X-Zoom-Division-Id` request field in these **Address Books** APIs:
    -   `GET /v2/contact_center/address_books/{addressBookId}`
    -   `GET /v2/contact_center/address_books/units/{unitId}`
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts/batch`
    -   `POST /v2/contact_center/address_books/{addressBookId}/contacts`
    -   `GET /v2/contact_center/address_books/custom_fields/{customFieldId}`
-   New `X-Zoom-Division-Id` request field in this **Operating Hours** API:
    -   `POST /v2/contact_center/closures`
-   New `division_id`, `page_size`, `X-Zoom-Division-Id`, `division_name`, and `next_page_token` response fields in these **nboxes** API:
    -   `GET /v2/contact_center/inboxes/{inboxId}/queues`
-   New `page_size` request field in the following **Reports V2 (CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/queue_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/disposition`
    -   `GET /v2/contact_center/analytics/dataset/historical/flow_performance`
    -   `GET /v2/contact_center/analytics/dataset/historical/agent_performance`
-   New `page_size` request field in these **Address Books** APIs:
    -   `GET /v2/contact_center/address_books/units`
    -   `GET /v2/contact_center/address_books`
    -   `GET /v2/contact_center/address_books/contacts/{contactId}/custom_fields`
-   New `page_size` request field in these **Operating Hours** APIs:
    -   `GET /v2/contact_center/closures/{closureSetId}/queues`
    -   `GET /v2/contact_center/closures/{closureSetId}/flows`
-   New `is_accept_menu` response fields in this **Queue Waiting Experiences** API:
    -   `PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu`
-   New `page_size` request field in these **Campaigns** APIs:
    -   `GET /v2/contact_center/outbound_campaign/contact_list_custom_fields`
    -   `GET /v2/contact_center/outbound_campaign/contact_lists`
    -   `GET /v2/contact_center/outbound_campaign/contacts/{contactId}/custom_fields`
-   New `engagement_count` response field in the following **Reports V2 (CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement`
    -   `GET /v2/contact_center/analytics/dataset/historical/expert_assist`
    -   `GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance`
-   New `division_id` and `division_name` fields in these **Teams** webhook events:
    -   `contact_center.team_created`
    -   `contact_center.team_moved`
    -   `contact_center.team_members_assigned`
    -   `contact_center.team_members_unassigned`
    -   `contact_center.team_deleted`
    -   `contact_center.team_updated`