Four new APIs and five Queues webhook events

Added

• New Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/log/historical/agent_work_session
  • GET /v2/contact_center/analytics/log/historical/agent_opt
  • GET /v2/contact_center/analytics/log/historical/agent_compliance
• New Campaigns API:
  • PATCH /v2/contact_center/outbound_campaign/campaigns/{campaignId}/contact_lists
• New Queues webhook events:
  • contact_center.queue_disposition_unassigned
  • contact_center.queue_disposition_assigned
  • contact_center.queue_disposition_updated
  • contact_center.queue_disposition_set_assigned
  • contact_center.queue_disposition_set_unassigned

Changed

• New inbound_inactive_conversation_duration, callback_retry_registered_count, inbound_active_conversation_duration, callback_outcome, inbound_handled_excluding_callbacks_count, callback_connected_count, callback_disconnected_duration, callback_outcome, callback_retry_triggered_count, outbound_active_conversation_duration, out_sla_count, outbound_inactive_conversation_duration, and in_sla_count response fields in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
• New agent_involved, auto_close_disconnect_count, zva_interaction_turn_count, zva_tools_used_count, parked_count,zva_skills_used_count, parked_duration, zva_consumer_messages_sent_count, zva_agent_messages_sent_count, zva_non_interactive_drop_off_count, zva_conversation_duration, zva_interactive_engagement_count, and zva_articles_used_count response fields in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
• New customer_ring_disconnect_count and agent_message_received_count response fields in these Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New division_name and division_id response fields in these Users APIs:
  • GET /v2/contact_center/users/{userId}
  • GET /v2/contact_center/users
• New accept_menu response fields in these Queue Waiting Experiences APIs:
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
• New division_name and division_id response fields in these Address Books APIs:
  • GET /v2/contact_center/address_books/units
  • GET /v2/contact_center/address_books/custom_fields
  • GET /v2/contact_center/address_books
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/contacts/{contactId}/custom_fields
• New division_name and division_id response fields in these Operating Hours APIs:
  • GET /v2/contact_center/closures/{closureSetId}
  • GET /v2/contact_center/closures/{closureSetId}/queues
  • GET /v2/contact_center/closures/{closureSetId}/flows
  • POST /v2/contact_center/closures
• New disposition_time,disposition_count and current_disposition_id response fields in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/disposition
• New active_conversation_duration and inactive_conversation_duration response fields in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New next_page_token request field in these Address Books APIs:
  • GET /v2/contact_center/address_books/custom_fields
  • GET /v2/contact_center/address_books/{addressBookId}/contacts
• New X-Zoom-Division-Id request field in these Campaigns APIs:
  • PATCH /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}
  • POST /v2/contact_center/outbound_campaign/contact_list_custom_fields
  • DELETE /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • GET /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
  • POST /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
  • PATCH /v2/contact_center/outbound_campaign/contact_lists
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • DELETE /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • POST /v2/contact_center/outbound_campaign/contact_lists
  • DELETE /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/batch
  • PATCH /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • DELETE /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
• New next_page_token request field in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
  • GET /v2/contact_center/analytics/dataset/historical/agent_timecard
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New direction and dnis response fields in this Reports V2 (CX Analytics) API:
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
• New page_size, division_id, and division_name request fields in these Queues APIs:
  • GET /v2/contact_center/queues
  • GET /v2/contact_center/queue_templates
• New division_name and division_id response fields in these Campaigns APIs:
  • POST /v2/contact_center/outbound_campaign/contact_list_custom_fields
  • GET /v2/contact_center/outbound_campaign/contact_list_custom_fields/{customFieldId}
  • GET /v2/contact_center/outbound_campaign/contact_list_custom_fields
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}
  • GET /v2/contact_center/outbound_campaign/contact_lists
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}
  • GET /v2/contact_center/outbound_campaign/contacts/{contactId}/custom_fields
  • POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
  • POST /v2/contact_center/outbound_campaign/contact_lists
• New X-Zoom-Division-Id request field in this Users API:
  • GET /v2/contact_center/users/{userId}
• New X-Zoom-Division-Id request field in these Address Books APIs:
  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • GET /v2/contact_center/address_books/{addressBookId}
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • PATCH /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • DELETE /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • DELETE /v2/contact_center/address_books/{addressBookId}
  • PATCH /v2/contact_center/address_books/custom_fields/{customFieldId}
  • GET /v2/contact_center/address_books/units/{unitId}
  • PATCH /v2/contact_center/address_books/units/{unitId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts/batch
  • DELETE /v2/contact_center/address_books/custom_fields/{customFieldId}
  • PATCH /v2/contact_center/address_books/{addressBookId}
  • DELETE /v2/contact_center/address_books/units/{unitId}
  • POST /v2/contact_center/address_books/custom_fields
  • GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}
  • POST /v2/contact_center/address_books/{addressBookId}/contacts
  • GET /v2/contact_center/address_books/custom_fields/{customFieldId}
  • POST /v2/contact_center/address_books/units
• New X-Zoom-Division-Id request field in these Operating Hours APIs:
  • GET /v2/contact_center/closures/{closureSetId}
  • POST /v2/contact_center/closures
• New division_id, page_size, X-Zoom-Division-Id, division_name, and next_page_token response fields in this Inboxes API:
  • GET /v2/contact_center/inboxes/{inboxId}/queues
• New X-Zoom-Division-Id request field in this Queues API:
  • GET /v2/contact_center/queues/{queueId}
• New page_size request field in these Users API:
  • GET /v2/contact_center/users
• New page_size request field in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/queue_performance
  • GET /v2/contact_center/analytics/dataset/historical/disposition
  • GET /v2/contact_center/analytics/dataset/historical/flow_performance
  • GET /v2/contact_center/analytics/dataset/historical/agent_performance
• New page_size request field in these Address Books APIs:
  • GET /v2/contact_center/address_books/units
  • GET /v2/contact_center/address_books
  • GET /v2/contact_center/address_books/contacts/{contactId}/custom_fields
• New page_size request field in these Operating Hours APIs:
  • GET /v2/contact_center/closures/{closureSetId}/queues
  • GET /v2/contact_center/closures/{closureSetId}/flows
• New is_accept_menu response fields in this Queue Waiting Experiences API:
  • PUT /v2/contact_center/queue_waiting_experiences/{queueId}/interrupt_menu
• New page_size request field in these Campaigns APIs:
  • GET /v2/contact_center/outbound_campaign/contact_list_custom_fields
  • GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts
  • GET /v2/contact_center/outbound_campaign/contact_lists
  • GET /v2/contact_center/outbound_campaign/contacts/{contactId}/custom_fields
  • GET /v2/contact_center/outbound_campaign/dnc_lists/{dncListId}/phones
• New engagement_count response field in these Reports V2 (CX Analytics) APIs:
  • GET /v2/contact_center/analytics/dataset/historical/engagement
  • GET /v2/contact_center/analytics/dataset/historical/expert_assist
  • GET /v2/contact_center/analytics/dataset/historical/outbound_dialer_performance
• New division_id and division_name fields in these Teams webhook events:
  • contact_center.team_created
  • contact_center.team_moved
  • contact_center.team_members_assigned
  • contact_center.team_members_unassigned
  • contact_center.team_deleted
  • contact_center.team_updated