# A dozen new endpoints, two new events, and several new fields in existing endpoints and events

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## Added

-   New **Reports V2(CX Analytics)** APIs:
    -   `GET /v2/contact_center/analytics/dataset/historical/engagement_timelines`
    -   `GET /v2/contact_center/analytics/dataset/historical/custom_reports/{reportId}/widgets/{widgetId}`
    -   `GET /v2/contact_center/analytics/dataset/historical/custom_reports/{reportId}/widgets/{widgetId}/schema`
-   New **Follow-up Tasks** APIs:
    -   `GET /v2/contact_center/engagements/{engagementId}/follow_up_tasks`
    -   `GET /v2/contact_center/engagements/{engagementId}/follow_up_tasks/{taskId}`
    -   `PATCH /v2/contact_center/engagements/{engagementId}/follow_up_tasks/{taskId}`
-   New **Campaigns** API:
    -   `POST /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/batch`
-   New **Queues** APIs:
    -   `DELETE /v2/contact_center/queue_templates`
    -   `PATCH /v2/contact_center/queue_templates/{queueTemplateId}`
    -   `DELETE /v2/contact_center/queue_templates/{queueTemplateId}`
    -   `POST /v2/contact_center/queue_templates`
-   New **Asset Library** API:
    -   `PATCH /v2/contact_center/asset_library/assets/items`
-   New **Follow-up Tasks** webhook events:
    -   `contact_center.engagement_follow_up_task_updated`
    -   `contact_center.engagement_follow_up_task_created`

## Changed

-   New `flow_version` request field in this **Flows** API:
    -   `GET /v2/contact_center/flows/{flowId}/export`
-   New `business_hour_identifier_type` request field in this **Operating Hours** API:
    -   `GET /v2/contact_center/business_hours/{businessHourId}`
-   New `skill_identifier_type` request field in this **Users** API:
    -   `DELETE /v2/contact_center/users/{userId}/skills/{skillId}`
-   New `asset_category_identifier_type` request field in this **Asset Library** API:
    -   `GET /v2/contact_center/asset_library/categories/{categoryId}`
-   New `cc_user_id,page_size` response fields in this **Regions** API:
    -   `GET /v2/contact_center/regions/{regionId}/users`
-   New `queue_identifier_type` request field in these **Queues** APIs:
    -   `POST /v2/contact_center/queues/{queueId}/dispositions`
    -   `GET /v2/contact_center/queues/{queueId}`
    -   `PATCH /v2/contact_center/queues/{queueId}`
    -   `DELETE /v2/contact_center/queues/{queueId}`
-   New `contact_list_identifier_type` request field in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}`
-   New `user_ids` request field in this **Inboxes** API:
    -   `DELETE /v2/contact_center/inboxes/{inboxId}/users`
-   New `agent_routing_profile_identifier_type` request field in these **Routing Profiles** APIs:
    -   `DELETE /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}`
    -   `GET /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}`
    -   `PATCH /v2/contact_center/agent_routing_profiles/{agentRoutingProfileId}`
-   New `page_size` request field in this **Skills** API:
    -   `GET /v2/contact_center/skills/{skillId}/users`
-   New `user_template_identifier_type` request field in these **Users** APIs:
    -   `PATCH /v2/contact_center/users/templates/{templateId}`
    -   `DELETE /v2/contact_center/users/templates/{templateId}`
-   New `next_page_token` request field in this **Address Books** API:
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts`
-   New `contact_identifier_type` request field in this **Address Books** API:
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
-   New `role_identifier_type` request field in these **Roles** APIs:
    -   `GET /v2/contact_center/roles/{roleId}`
    -   `PATCH /v2/contact_center/roles/{roleId}`
-   New `campaign_identifier_type` request field in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/campaigns/{campaignId}`
-   New `flow_identifier_type` request field in these **Flows** APIs:
    -   `GET /v2/contact_center/flows/{flowId}/entry_points`
    -   `GET /v2/contact_center/flows/{flowId}`
-   New `page_size` request field in these **Operating Hours** APIs:
    -   `GET /v2/contact_center/business_hours/{businessHourId}/queues`
    -   `GET /v2/contact_center/closures/{closureSetId}/queues`
    -   `GET /v2/contact_center/business_hours/{businessHourId}/flows`
    -   `GET /v2/contact_center/closures/{closureSetId}/flows`
-   New `skill_identifier_type` request field in these **Skills** APIs:
    -   `PATCH /v2/contact_center/skills/{skillId}`
    -   `DELETE /v2/contact_center/skills/{skillId}`
    -   `GET /v2/contact_center/skills/{skillId}`
-   New `disposition_identifier_type,assign_type` request fields in this **Queues** API:
    -   `DELETE /v2/contact_center/queues/{queueId}/dispositions/{dispositionId}`
-   New `unit_identifier_type` request field in this **Address Books** API:
    -   `GET /v2/contact_center/address_books/units/{unitId}`
-   New `disposition_identifier_type` request field in this **Dispositions** API:
    -   `GET /v2/contact_center/dispositions/{dispositionId}`
-   New `skill_category_identifier_type` request field in this **Skills** API:
    -   `GET /v2/contact_center/skills/categories/{skillCategoryId}`
-   New `page_size` request field in these **Queues** APIs:
    -   `GET /v2/contact_center/queues/{queueId}/supervisors`
    -   `GET /v2/contact_center/queues/{queueId}/dispositions/sets`
    -   `GET /v2/contact_center/queues/{queueId}/agents`
    -   `GET /v2/contact_center/queues/{queueId}/recordings`
    -   `GET /v2/contact_center/queues/{queueId}/dispositions`
-   New `message_details,message_channel,next_page_token` response fields in this **Logs** API:
    -   `GET /v2/contact_center/work_item/messages`
-   New `status_identifier_type` request field in these **Agent Statuses** APIs:
    -   `DELETE /v2/contact_center/system_statuses/{statusId}`
    -   `GET /v2/contact_center/system_statuses/{statusId}`
    -   `PATCH /v2/contact_center/system_statuses/{statusId}`
-   New `disposition_set_identifier_type` request field in this **Dispositions** API:
    -   `GET /v2/contact_center/dispositions/sets/{dispositionSetId}`
-   New `identifier_type` request field in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId}`
-   New `queue_ids,team_ids` response fields in this **Address Books** API:
    -   `GET /v2/contact_center/address_books/{addressBookId}`
-   New `asset_language_code` request field in this **Asset Library** API:
    -   `GET /v2/contact_center/asset_library/assets/{assetId}`
-   New `inbox_identifier_type` request field in these **Inboxes** APIs:
    -   `GET /v2/contact_center/inboxes/{inboxId}/queues`
    -   `POST /v2/contact_center/inboxes/{inboxId}/users`
    -   `GET /v2/contact_center/inboxes/{inboxId}`
-   New `address_book_identifier_type` request field in these **Address Books** APIs:
    -   `GET /v2/contact_center/address_books/{addressBookId}/contacts/{contactId}`
    -   `GET /v2/contact_center/address_books/{addressBookId}`
-   New `region_identifier_type` request field in these **Regions** APIs:
    -   `GET /v2/contact_center/regions/{regionId}`
    -   `POST /v2/contact_center/regions/{regionId}/users`
    -   `PATCH /v2/contact_center/regions/{regionId}`
-   New `page_size` request field in this **Roles** API:
    -   `GET /v2/contact_center/roles/{roleId}/users`
-   New `page_size` request field in this **Campaigns** API:
    -   `GET /v2/contact_center/outbound_campaign/contact_lists/{contactListId}/contacts`
-   New `next_page_token` request field in this **Inboxes** API:
    -   `GET /v2/contact_center/inboxes/{inboxId}/email_notifications`
-   New `move_to_region_id` request field in this **Regions** API:
    -   `DELETE /v2/contact_center/regions/{regionId}`
-   New `user_identifier_type` request field in these **Users** APIs:
    -   `DELETE /v2/contact_center/users/{userId}`
    -   `PATCH /v2/contact_center/users/{userId}/status`
    -   `DELETE /v2/contact_center/users/{userId}/skills/{skillId}`
    -   `PATCH /v2/contact_center/users/{userId}`
-   New `queue_template_identifier_type` request field in this **Queues** API:
    -   `GET /v2/contact_center/queue_templates/{queueTemplateId}`
-   New `variable_identifier_type` request field in these **Variables** APIs:
    -   `GET /v2/contact_center/variables/groups/{variableGroupId}`
    -   `GET /v2/contact_center/variables/{variableId}`
-   New `consumer_routing_profile_identifier_type` request field in these **Routing Profiles** APIs:
    -   `GET /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}`
    -   `DELETE /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}`
    -   `PATCH /v2/contact_center/consumer_routing_profiles/{consumerRoutingProfileId}`
-   New `transfer_role_id` request field in this **Roles** API:
    -   `DELETE /v2/contact_center/roles/{roleId}`
-   New `closure_set_identifier_type` request field in this **Operating Hours** API:
    -   `GET /v2/contact_center/closures/{closureSetId}`
-   New `page_size` request field in these **Inboxes** APIs:
    -   `GET /v2/contact_center/inboxes/{inboxId}/messages`
    -   `GET /v2/contact_center/inboxes/{inboxId}/users`