# Added new logs, operating hours, queues, and variables endpoints and consumer and queue webhook events

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## Added

New **Logs** API.

-   `GET /v2/contact_center/sms`

New **Operating Hours** APIs.

-   `GET /v2/contact_center/business_hours`
-   `POST /v2/contact_center/business_hours`
-   `GET /v2/contact_center/business_hours/{businessHourId}`
-   `PATCH /v2/contact_center/business_hours/{businessHourId}`
-   `DELETE /v2/contact_center/business_hours/{businessHourId}`
-   `GET /v2/contact_center/business_hours/{businessHourId}/flows`
-   `GET /v2/contact_center/business_hours/{businessHourId}/queues`

New **Queues** API.

-   `GET /v2/contact_center/queues/{queueId}/operating_hours`

New **Variables** APIs.

-   `GET /v2/contact_center/variables/groups`
-   `POST /v2/contact_center/variables/groups`
-   `PATCH /v2/contact_center/variables/groups/{variableGroupId}`
-   `GET /v2/contact_center/variables/groups/{variableGroupId}`
-   `DELETE /v2/contact_center/variables/groups/{variableGroupId}`
-   `GET /v2/contact_center/variables`
-   `POST /v2/contact_center/variables`
-   `GET /v2/contact_center/variables/{variableId}`
-   `PATCH /v2/contact_center/variables/{variableId}`
-   `DELETE /v2/contact_center/variables/{variableId}`

New **Consumer** webhook events.

-   `contact_center.engagement_consumer_notified`
-   `contact_center.engagement_consumer_answered`
-   `contact_center.engagement_consumer_ended`

New **Queue** webhook events.

-   `contact_center.queue_agent_assigned`
-   `contact_center.queue_agent_unassigned`
-   `contact_center.queue_supervisor_assigned`
-   `contact_center.queue_supervisor_unassigned`

## Changed

New `Zendesk` and `ServiceNow` values for `client_integration` field
in the **Users** APIs and webhook event.

-   `POST /v2/contact_center/users`
-   `PATCH /v2/contact_center/users`
-   `GET /v2/contact_center/users`
-   `PATCH /v2/contact_center/users/{userId}`
-   `GET /v2/contact_center/users/{userId}`
-   `POST /v2/contact_center/users/batch`
-   `contact_center.user_created`

## Fixed

Fixed response field `end_time` to return the correct value in
the **Reports** API.

-   `GET /v2/contact_center/analytics/agents/status_history`

Fixed webhook events to trigger properly in the **Queues** webhook
events.

-   `contact_center.queue_created`
-   `contact_center.queue_deleted`

Fixed request field `overflow_to_queue_id` to update correctly in
the **Queues** API.

-   `PATCH /v2/contact_center/queues/{queueId}`