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Webhooks

What to check when you're not receiving webhook events

system1 min read
  • Troubleshooting

Summary:Troubleshoot Zoom webhooks not being received. Complete checklist covers prerequisites, endpoint configuration, IP addresses, and common webhook issues.

If you are not receiving Webhooks from Zoom, please ensure you have followed the prerequisites:

Prerequisites:

  • Event Subscriptions must be enabled for your Marketplace app.
  • You have added an Event Notification Endpoint URL.
  • Your Event Notification Endpoint URL is configured to accept POST requests. All Zoom Webhooks are sent as POST requests.
  • Your Event Notification Endpoint URL is publicly accessible and not behind a Firewall / VPN, or you have an allow list with the following Zoom Webhook IP addresses. NOTE: Zoom recommends that you verify webhook events instead of adding these IP addresses to an allow list.
  • The Event has been triggered. For example, the Meeting Created Event is selected in your app, and the app is activated / installed, and you have Created a Meeting.
  • Your Zoom Plan supports the Webhook you are trying to send as mentioned on each Webhook Event page in the docs. For example, the User Created Webhook requires a Pro or Higher Plan.
  • The beta Webhook is enabled by support. For example, the Meeting Alert Webhook must be enabled upon request to the Zoom support team and the account must be on a business or higher plan .

In the even of a Zoom Webhook service disruption, stay updated on status.zoom.us .