Troubleshoot Zoom webhooks not being received. Complete checklist covers prerequisites, endpoint configuration, IP addresses, and common webhook issues.

What to check when you're not receiving webhook events


If you are not receiving Webhooks from Zoom, please ensure you have
followed the prerequisites:

## Prerequisites:

- **Event Subscriptions** must be enabled for your [Marketplace
  app](/docs/).
- You have added an **Event Notification Endpoint URL**.
- Your **Event Notification Endpoint URL** is configured to accept
  POST requests. All Zoom Webhooks are sent as POST requests.
- Your **Event Notification Endpoint URL** is publicly accessible and
  not behind a Firewall / VPN, or you have an allow list with the
  following [Zoom Webhook IP
  addresses](/docs/api/webhooks/#ip-addresses).
  **NOTE:** **Zoom recommends that you [verify webhook
  events](/docs/api/webhooks/#verify-webhook-events)
  instead of adding these IP addresses to an allow list.**
- The **Event has been triggered**. For example, the Meeting Created
  Event is selected in your app, and the app is activated / installed,
  and you have Created a Meeting.
- Your **Zoom Plan** supports the Webhook you are trying to send as
  mentioned on each Webhook Event page in the docs. For example, the
  [User Created
  Webhook](/docs/api/users/events/#tag/user/POSTuser.created)
  requires a Pro or Higher Plan.
- The **beta Webhook** is enabled by support. For example, the
  [Meeting Alert
  Webhook](/docs/api/meetings/events/#tag/meeting/POSTmeeting.alert)
  must be enabled upon request to the Zoom support team and the
  account must be on a business or higher
  [plan](https://zoom.us/pricing).

In the even of a Zoom Webhook service disruption, stay updated on
[status.zoom.us](https://status.zoom.us).
