# What to check when you're not receiving webhook events

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If you are not receiving Webhooks from Zoom, please ensure you have
followed the prerequisites:

## Prerequisites:

-   **Event Subscriptions** must be enabled for your [Marketplace
    app](/docs/).
-   You have added an **Event Notification Endpoint URL**.
-   Your **Event Notification Endpoint URL** is configured to accept
    POST requests. All Zoom Webhooks are sent as POST requests.
-   Your **Event Notification Endpoint URL** is publicly accessible and
    not behind a Firewall / VPN, or you have an allow list with the
    following [Zoom Webhook IP
    addresses](/docs/api/webhooks/#ip-addresses).
    **NOTE:** **Zoom recommends that you [verify webhook
    events](/docs/api/webhooks/#verify-webhook-events)
    instead of adding these IP addresses to an allow list.**
-   The **Event has been triggered**. For example, the Meeting Created
    Event is selected in your app, and the app is activated / installed,
    and you have Created a Meeting.
-   Your **Zoom Plan** supports the Webhook you are trying to send as
    mentioned on each Webhook Event page in the docs. For example, the
    [User Created
    Webhook](/docs/api/users/events/#tag/user/POSTuser.created)
    requires a Pro or Higher Plan.
-   The **beta Webhook** is enabled by support. For example, the
    [Meeting Alert
    Webhook](/docs/api/meetings/events/#tag/meeting/POSTmeeting.alert)
    must be enabled upon request to the Zoom support team and the
    account must be on a business or higher
    [plan](https://zoom.us/pricing).

In the even of a Zoom Webhook service disruption, stay updated on
[status.zoom.us](https://status.zoom.us).