Refund request for order 774512.
Customer reports duplicate charge and asks for reversal.
"},"text":{"type":"string","description":"Email-only. The plain-text body extracted from the email content.","example":"Refund request for order 774512. Customer reports duplicate charge and asks for reversal."},"subject":{"type":"string","description":"Email-only. The subject of the email message.","example":"Refund request for order"},"from_address":{"type":"object","properties":{"name":{"type":"string","description":"The email sender's display name.","example":"Jane Doe"},"address":{"type":"string","description":"The email sender's email address.","example":"jdoe@example.com"}},"description":"Email-only. The email sender information."},"to_addresses":{"maxItems":20,"type":"array","description":"Email-only. The list of email recipients.\n\nMaximum of 20 items will be returned. If there are more than 20 email addresses, only the first 20 will be included in the response.","items":{"type":"object","properties":{"name":{"type":"string","description":"The recipient's display name.","example":"Jane Doe"},"address":{"type":"string","description":"The recipient's email address.","example":"jdoe@example.com"}}}},"files":{"maxItems":20,"type":"array","description":"The list of attachments.\n\nThis field is truncated to a maximum of 20 items. Additional files will not be returned.","items":{"type":"object","properties":{"file_type":{"type":"string","description":"The file's MIME type or format.","example":"application/pdf"},"file_name":{"type":"string","description":"The file's name, including its extension.","example":"invoice_2025.pdf"},"file_size":{"type":"integer","description":"The file size, in bytes.","format":"int64","example":1024},"download_url":{"type":"string","description":"Attachment download link.","example":"https://www.example.com/v2/contact_center/attachments/0AYFv9ePSsmPUSJYHorUWQ/download?type=email_attachment"}},"description":"Maximum of 20 items will be returned. If there are more than 20 files, only the first 20 will be included in the response."}},"inline_files":{"maxItems":20,"type":"array","description":"Email-only. Inline files embedded in the email body, such as images or logos.\n\nThis field is truncated to a maximum of 20 items. Additional inline files will not be returned.","items":{"type":"object","properties":{"file_type":{"type":"string","description":"The file's MIME type or format.","example":"image/png"},"file_name":{"type":"string","description":"The file's name, including its extension.","example":"logo.png"},"file_size":{"type":"integer","description":"The file's size, in bytes.","format":"int64","example":2048},"download_url":{"type":"string","description":"Attachment download link","example":"https://www.example.com/v2/contact_center/attachments/0AYFv9ePSsmPUSJYHorUWQ/download?type=email_attachment"}}}}},"description":"Message payload details. For email, content is the original email body and text is the plain-text body. For other channels, content is the original message payload."},"sent_time":{"type":"string","description":"The timestamp when the message was sent, in ISO 8601 format (UTC), to the millisecond.","format":"date-time","example":"2025-12-03T13:07:46.123Z"},"sender_participant_id":{"type":"string","description":"The message sender's unique identifier, corresponding to the internally generated `participant_id` within the Contact Center.","example":"wMLp6VvjTc6A1mkiwHt3dQ"},"sender_participant_name":{"type":"string","description":"The sender's display name.","example":"Agent Alice"},"message_type":{"type":"string","description":"The message type.\n\n* `general` - a standard user message\n* `system` - a message generated by the system, such as engagement events or status updates","example":"system","enum":["general","system"]},"message_channel":{"type":"string","description":"The message's channel, such as `email` or `sms`. This field is only set for flow send email or SMS messages. Otherwise it is empty.","example":"email","enum":["email","sms"]}}}},"has_more":{"type":"boolean","description":"Whether there are more records available beyond the current response.","example":false},"next_page_token":{"maxLength":100,"type":"string","description":"Use the next page token to paginate through large result sets. A next page token is returned whenever the set of available results exceeds the current page size. This token's expiration period is 15 minutes.","example":"R4aF9Oj0fVM2hhezJTEmSKaBSkfesDwGy42"}}}}}},"400":{"description":"**HTTP Status Code:** `400`